Be the go-to person for 250 tenants Respond to inquiries via Propertyware/AppFolio portal and LeadSimple Build relationships that encourage lease renewals (goal: 75%+ retention) Handle conflicts professionally and fairly Conduct renewal conversations with automated support
Maintenance Coordination (Occupied Units Only):
Review and approve maintenance requests through portal Coordinate vendor responses using automation Grant vendor access via smart locks Ensure timely resolution with automated status updates Track maintenance patterns to prevent costly issues
Property Inspections:
Conduct semi-annual property inspections, or as needed for lease violations Document conditions and ensure lease compliance Identify deferred maintenance early
Move-In/Move-Out Coordination:
Welcome new tenants with orientations and walkthroughs Handle move-out notices and coordinate with Make-Ready Manager Update systems to trigger seamless handoffs
Technology You'll Use
We invest heavily in technology to make your job easier: Propertyware & AppFolio: Primary property management platforms LeadSimple: Workflow automation and task management Rently: Smart lock system for access management Trumpia: Automated SMS/email for tenant communications Make: Integration platform connecting all systems
Google Workspace: Documentation and reporting
Technology handles busywork; you handle relationships.
Active Florida Real Estate Sales Associate license (or ability to obtain within 90 days) Experience with Propertyware AND AppFolio (must have used both platforms) 2+ years property management experience
Strong customer service and communication skills Excellent organizational and time management abilities Tech-savvy with ability to learn new systems quickly Professional conflict resolution skills Valid drivers license and reliable transportation Comfortable with smartphone apps and cloud-based tools
Preferred Qualifications
Experience managing single-family rental properties Familiarity with Florida landlord-tenant law Proven tenant retention strategies Vendor management experience Knowledge of Ocala rental market Experience with workflow automation or CRM systems
Performance Metrics (How You'll Be Measured)
Tenant retention rate (goal: 75%+ renewals) Maintenance request resolution time Tenant satisfaction scores Property condition maintenance Contribution to portfolio profitability System utilization and responsiveness
We manage 500 single-family rental homes in Ocala. Our unique structure eliminates traditionalowner relations complexity and lets our team focus exclusively on property performance andtenant satisfaction. We're in the middle of an exciting transformation—implementing specializedroles, modern technology, and clear processes to become the premier property managementoperation in Ocala.
