ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

Sales & Leasing:
⢠Perform all sales activities to achieve occupancy and revenue goals, including greeting and qualifying prospects, conducting property tours, and showcasing apartment homes.
⢠Manage the leasing process: process applications, conduct screenings, prepare leases and move-in packages, and coordinate smooth move-ins.
⢠Maintain up-to-date prospect data in CRM systems (Entrata, Hyly), track leasing activities, and document all follow-up communications.
⢠Monitor market conditions and competitor offerings; assist in developing marketing strategies, specials, and outreach programs.
⢠Execute prospect follow-up through calls, emails, thank-you notes, and creative delivery items to convert leads to leases.
⢠Ensure show units, amenities, and tour paths meet company standards for cleanliness, presentation, and appeal.
⢠Support the lease renewal process, including sending renewal notices, meeting with residents, and finalizing renewal documents.

Lifestyle & Resident Engagement:
⢠Plan, coordinate, and execute a variety of daily social, cultural, and wellness activities and events (2â“5 per day, 7 days a week), including setup, breakdown, and procurement of necessary supplies.
⢠Maintain a monthly event calendar, community newsletter, and marketing materials for activities.
⢠Create resident profiles to tailor events to community interests; coordinate and manage a resident volunteer program.
⢠Photograph events and residents for marketing use across print and digital platforms.
⢠Build partnerships with local businesses and organizations to enhance programming, secure sponsorships, and add value to resident experiences.
⢠Arrange and manage transportation for off-site excursions (if applicable).
⢠Maintain confidentiality and foster positive relationships with all residents.

Move-In Experience & New Resident Support
⢠Welcome and assist residents on move-in day, delivering welcome gifts and ensuring a positive transition.
⢠Coordinate unit readiness, moving services, furniture measurements, and placement assistance.
⢠Prepare and distribute move-in paperwork and resident folders to appropriate personnel.

Marketing & Outreach
⢠Organize and maintain marketing materials, sales collateral, and outreach packets.
⢠Participate in community networking events, local associations, and outreach initiatives to generate new leads.
⢠Leverage internet marketing tools (Facebook, Instagram, Hyly, email, community website) to drive traffic and interest.

Administrative & Reporting
⢠Prepare daily and weekly reports on tours, move-ins/move-outs, and available inventory.
⢠Assist with budget preparation for activities and manage expenses to budget.
⢠Complete corporate reporting requirements in a timely and accurate manner.

BASIC KNOWLEDGE & QUALIFICATIONS:
⢠High school diploma or equivalent required; associate or bachelorâ™s degree in business, marketing, hospitality, or related field preferred.
⢠1-3 years minimum of relevant experience in the application and usage of a sales, marketing, internet and customer service background sufficient to resolve customer complaints and issues and complete financial records, documents, and reports.
⢠Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions.

⢠Mathematical skills necessary to process sales conversions.

⢠Ability to apply sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing.

SPECIALIZED SKILLS:
⢠Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions.

⢠Incumbents must have valid driverâ™s license to drive a golf cart on property.

⢠Proficiency in word processing, spreadsheet, property management applications, and database management programs in order to complete required reports and documents.

⢠Proficiency and fluency in using the internet for marketing, advertising, and sales-related circumstances.

⢠Ability to adapt to specific markets and professionals to ensure your sales message is received appropriately.

TRAVEL / PHYSICAL DEMANDS:
⢠Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
⢠Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
⢠Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty (25) pounds independently and fifty (50) pounds with assistance and be able to stand for extended periods of time.
⢠Routine, local travel may be required to attend business meetings, conduct market research, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
⢠Incumbents must be able to work a flexible work schedule, which may include evenings, weekends and/or holidays.

COMPETENCIES:

1. Ensures Accountability â“ Holds self and others accountable to meet commitments.
2. Action Oriented â“ Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
3. Communicates Effectively â“ Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
4. Customer Focus â“ Builds strong customer relationships and delivers customer-centric solutions.
5. Decision Quality â“ Makes good and timely decisions that keeps the organization moving forward.
6. Interpersonal Savvy â“ Relates openly and comfortably with diverse groups of people.
7. Being Resilient â“ Rebounds from setbacks and adversity when facing difficult situations.
8. Resourcefulness â“ Secures and deploys resources effectively and efficient.
9. Situational Adaptability â“ Adapts approach and demeanor in real time to match the shifting demands of different situations.
10. Instills Trust â“ Gains the confidence and trust of others through honesty, integrity and authenticity.

#LI-AW1

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.