Housing Operations Assistant

Job ID:
Location: Main Campus - UCR
Schedule: 8AM - 5PM
Category: Administrative
Salary: $59,383 - $85,107
Full/Part Time: Full-time(100%)
Organization: Auxiliary Services
Department: Robert Brumbaugh
Application Deadline: Open Until Filled

Position Information:
UC Riverside's Housing Services is recruiting for a Housing Operations Assistant. The full salary range for the Housing Operations Assistant is $28.44 - $40.76 per hour. However, the expected pay scale for this position is up to $31.18 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

The Housing Operations Assistant (HOA) leads a team of student support staff and maintains the daily business workflow at the Resident Services Office of housing residential communities: serves as a resource for residents, staff, conference guests and visitors by phone, electronically and in-person. May work in a residential community that's under a Public-Private Partnership working closely with a third party (non-UCR) management company or a community with a high presence of Riverside Community College students living with us and liaising with RCCD staff as part of our inter-segmental housing agreement. Provides information and accurate referrals to residents, staff, conference guests, external service providers, and other strategic partners regarding Housing Services policies and processes, as well as other campus services. Assists Housing Operations Managers (HOMs) in providing oversight for resident and guest services, residential resources, facility conditions, access management, and repair needs. Provides support for student staff recruitment, development and performance management. Assists with the implementation of resident recruitment and retention activities, general outreach programs, and move-in/move-out events. Functions as a critical liaison for all residential community service providers, conference guests, the general campus community, and outside vendors. Provides administrative support for the HOMs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Requirements:
Requirements

Educational Requirements

Bachelor's degree or education equivalent to college level coursework in a related field.

Preferred

Experience Requirements

5 years of administrative experience in an office environment providing administrative support to staff, customers, visitors etc; or an equivalent combination of education and experience.

Required

Experience in a customer service oriented environment responding to and meeting/exceeding the needs of the customer.

Required

Experience in directing, organizing, and prioritizing workload to meet required deadlines and department objectives.

Required

Experience providing extensive administrative support in a higher education environment to students, residents, staff and faculty.

Preferred

Experience in a lead or supervisory role responsible for hiring/staffing, training, directing work assignments, performance management, discipline and complaint resolution.

Preferred

License Requirements

CA Drivers License

Required

Special Conditions
Special

Must successfully complete a background check prior to appointment start date.

Required

Overtime

Required

Minimum Requirements

Proficient knowledge and ability using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Ability to organize tasks, documents, materials and systems with efficiency and accuracy. Skill and ability to maintain and oversee accurate record keeping with strict attention to detail.

Knowledge of and/or experience with program coordination, event planning/coordination, outreach activities, etc. Ability to collaborate and/or serve as liaison or control point between the department and internal/external service providers.

Exceptional communication skills, verbal and written, and ability to interact effectively with departmental staff as well as campus and outside community members. Interacts with tact and diplomacy at all times.

Skill in listening, anticipating and responding to the needs and/or requests of staff and customers. Ability to identify with the customers perspective and maintain a commitment to excellent customer service.

Ability to compose, proofread, edit and/or approve grammatically correct and accurate correspondence, memos, flyers, presentations, etc. Ability to generate reports on a frequent basis or ad hoc as needed. Ability to oversee and maintain the departmental master calendar.

Skill in making appropriate job decisions following established policies and procedures, or practices. Skill in independently researching questions and making appropriate recommendations, or making appropriate contacts for problem resolution. Skill in using professional and sound judgement to address issues or concerns.

Skill and ability to understand, interpret and/or apply the department's/university's policies and procedures to customers and requests.

Preferred Qualifications

Knowledge of UCR Housing Services' policies and procedures, protocols and systems.

Knowledge of UC policies and procedures, protocols, systems, and other UC directives.


Additional Information:
Additional Information

In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
  


• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
  


• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
  


• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
  


• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
  


• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

For information about our generous employee benefits package, visit: Employee Benefits Overview

Job Description Details:
Job Description Details

General Information
BLANK AST 3 004722 Robert Brumbaugh Lisa Laws

Positions Directly Supervised
Job CodeTitleFTE

004922

STDT 1

12

Department Custom Scope
The Housing Operations Assistant (HOA) leads a team of student support staff and maintains the daily business workflow at the Resident Services Office of housing residential communities: serves as a resource for residents, staff, conference guests and visitors by phone, electronically and in-person. May work in a residential community that's under a Public-Private Partnership working closely with a third party (non-UCR) management company or a community with a high presence of Riverside Community College students living with us and liaising with RCCD staff as part of our inter-segmental housing agreement. Provides information and accurate referrals to residents, staff, conference guests, external service providers, and other strategic partners regarding Housing Services policies and processes, as well as other campus services. Assists Housing Operations Managers (HOMs) in providing oversight for resident and guest services, residential resources, facility conditions, access management, and repair needs. Provides support for student staff recruitment, development and performance management. Assists with the implementation of resident recruitment and retention activities, general outreach programs, and move-in/move-out events. Functions as a critical liaison for all residential community service providers, conference guests, the general campus community, and outside vendors. Provides administrative support for the HOMs.

Key Responsibilities:
Key Responsibilities DescriptionPercent Time

Client Engagement: Leads daily operations of the Resident Services Office
(RSO) of housing residential communities and provides direction to the student support staff. Ensures the appropriate application and communication (verbal and written) of established Housing policies and procedures of the residential
community for prospective residents, current residents including UCR and RCC
students, family members, faculty and staff including RCCD and third-party
(non-UCR) management staff, community guests, and service providers.
Coordinates the relocation and check-in/check-out processes and procedures
for all residents. Responsible for the effective and efficient distribution of all
postal mail and packages handled by the RSO. Accurately maintains all
residential records including adhering to the appropriate level of confidentiality.
Researches and resolves various common residential issues, including but not
limited to access, repair needs, packages, dining questions, parking, lost and
found items. Maintain all housing operations procedure manuals, forms and
master calendar. Works closely with the HOMs, Auxiliary Services Facilities,
Dining & Hospitality Services, Housing Administration, Residential Education, RCCD and third-party management staff and on-site organizers for event and
conference needs. Delivers a high level of service for event/conference guests
and organizers. Provides logistical and staffing support for the summer housing
program. Inspect facilities, coordinate set-ups, and other tasks for event and
conference groups. Receive, respond and follow through on guests inquiries
and concerns relating to room assignments and set-ups, guest services,
reception/registration, information directory, etc.

35%

Facility Resource Oversight: Ensures frequent inventory and condition checks of
facility resources such as assigned area furniture and fixtures, A/V, computer
and office equipment, departmental vehicles. Responsible for regular
inspections, condition reports and recommendations of interior and exterior
facility conditions. Create, receive, refer and monitor work order requests.
Notify HOMs of any trends or discrepancies and assist with follow-up on
outstanding work orders. Coordinates residential facility access, conducts
regular inventory of keys and card access. Interprets and enforces access
control policies and procedures for the community. Serves as liaison and access
control point between Housing Services and service providers, including but not
limited to Residential Education; maintenance and custodial; pest control and other external vendors. Participates in move in/out planning and coordination
processes.

35%

Operational Administration: Coordinates student staff recruitment programs,
development activities, work schedules, and performance management.
Provides direct administrative support to the HOMs, including assisting with the
development, interpretation, and administration of objectives, processes,
resources and communication that effectively responds to changing resident
needs. Apprises the HOMs of needs and potential issues related to residential
operations and proposes viable, fiscally-responsible solutions. Independently
identifies effective systems and methods for collecting and communicating
regularly-occurring and ad hoc data to management representatives.

20%

Provides back-up to other RSOs and volunteers general support to any Housing
Services office area, as necessary and possible. Assists the HOMs with the
reviews of the building budget, including participating in the planning of the
annual budget, participating in monthly reviews and adjustments, and research
and proposal of new initiatives. Performs manual billing of routine resident or
guest fees and additional ad hoc charges in the campus' student information
system. Other duties or projects as assigned within the scope of the position.

10%


To apply, visit https://jobsportal.ucr.edu/jobs/35941787







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