General Manager

Transdev is seeking an experienced General Manager to lead all Paratransit operations for San Francisco Paratransit. This role oversees a large, complex operation, including 125+ paratransit vehicles, multiple taxi subcontractors, and cross?functional internal departments. We’re looking for a strategic, operations?focused leader who excels at building strong client relationships, driving performance, and delivering safe, reliable mobility solutions.

Transdev is proud to offer:

• Competitive compensation package of minimum $152,000 – maximum $190,000

Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, and voluntary long-term disability.

Benefits may vary depending on the location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Lead all operational, financial, and administrative functions of San Francisco Paratransit.
• Manage client relations and ensure full contract compliance.
• Oversee Operations, Finance, Payroll, IT, Procurement, HR, Maintenance, and Customer Service leadership teams.
• Direct performance management, scheduling, staffing, safety, and risk mitigation.
• Oversee contracted service providers—including Transdev Operations.
• Monitor KPIs and implement strategies to improve service quality and efficiency.
• Develop and manage operational budgets and cost?control measures.
• Partner with corporate leadership on proposals, pricing, analysis, and procurement.
• Guide labor relations activities (grievances, negotiations, union interactions).
• Ensure compliance with federal, state, and local regulations, including ADA and Section 504.
• Foster relationships with advisory committees, community partners, and stakeholders.

Qualifications:

• 5+ years of leadership experience managing a complex transit or paratransit operation of similar size and scope.
• Experience with taxis/TNCs in paratransit service delivery preferred.
• Strong contract management and budget oversight skills.
• Bachelor’s degree in a related field
• Strong knowledge of transit regulations, labor relations, and operational best practices.
• Excellent communication, presentation, and stakeholder?influence skills.
• Proficiency with Microsoft Office and paratransit routing/scheduling software.
• Strong organizational skills and attention to detail.

Physical Requirements: 

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• The work environment will be a combination of both indoors and outdoors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com 

Drug-free workplace:  

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.   

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request. 

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request. 

California applicants: PleaseClick  Herefor CA Employee Privacy Policy.