The employee will function under the direction of an Extended Technical Support team lead.This position provides technical consulting and support for a variety of University departments supported by ITS and possibly spanning multiple administrative and academic departments.This position is responsible for the basic design, installation, setup, and maintenance, application of security patches, operational integrity, and support of stand-alone and networked computer systems in a PC and/or Macintosh environment.This position will also be responsible for installation and maintenance of software, hardware and license inventory tracking, basic training in the use of supported systems, administering public resource areas and explaining technical concepts to non-technical customers.Considerable interaction with University staff will require knowledge of ITS services, policies and procedure, excellent interpersonal skills, and the ability to connect customers with the right solutions to fully meet their IT needs. Errors may result in loss of customer/user time and/or data, substantial impact on unit image and/or legal exposure from software licensing non-compliance. Rare occasional off-hours could be required for events.
Our mission is to create a welcoming and supportive workplace where everyone feels empowered to be their authentic selves and share ideas. We strive to cultivate a workforce culture of commitment to diversity, equity, and inclusion. We embrace this commitment as mission-critical, not just compliance-driven, and embed it in hiring, incentive, retention, and career-development practices and initiatives.
For a full job description, please send an email to the contact listed below.
A Bachelor's degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.
Professional support experience (typically 6 months - 1 year) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
Experience supporting Windows personal computers and laptops.
Experience supporting printers, multi-function devices, etc.
Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
Demonstrated excellent written and oral communication skills.
Excellent interpersonal, customer service and teamwork skills (including with technical peers).
Physical ability to routinely move, carry and transport computer equipment up to 50 pounds.
Experience supporting Apple computers and laptops.
Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
Knowledge of and experience with Linux support.
General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
Additional Information: To be considered, applicants must upload a resume and cover letter (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. These materials must be marked as "relevant file" to the submission.
Job openings are posted for a minimum of 14 calendar days. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
For questions, additional information and/or a full copy of the job description please contact Melanie Bell at Melanie-Bell@uiowa.edu.
Five professional references will be requested and required at a later step in the recruitment process.
There is an expectation that the person in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold a high standard of cultural competency and respect for difference that represents our commitment to diversity, equity, and inclusion.
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
With over 31,000 students, the University of Iowa is one of the nation's top public research universities, a member of the Big Ten conference and the Association of American Universities. The University of Iowa is composed of eleven colleges and is known around the world for its balanced commitment to the arts, sciences, and humanities. It is home to one of the nation's largest academic medical centers and the pioneering Iowa Writers' Workshop. The University of Iowa promotes work/life integration and is located in the casual yet cosmopolitan environment of Iowa City, widely recognized as one of the country's most livable communities.