The Associate Director, Donor Relations is an active and visible member of the donor relations team. The Associate Director will be a key contributor and takes leadership of three areas: donor recognition programming, including the launch of new recognition circles, the acquisition and preparation of recognition awards, affiliate events, and ad hoc gifts; and to a lesser extent the development and maintenance of donor stewardship plans.
Reporting to the Director, Principal Gift Stewardship & Recognition the Associate Director, Donor Relations works as part of a team to ensure that donors receive compelling experiential recognition for their generosity, service, and long-term engagement with Northeastern University. The associate director accomplishes this by using their strong organizational and planning skills, plus dynamic creativity to collaborate across Advancement and cross the university system of campuses including its academic, research, cultural and athletics communities to execute plans for informing, celebrating, and recognizing our most generous and engaged donors.
Bachelor's degree required. 5+ years progressively responsible experience in advancement/development office, preferably in higher education.
Experience in membership services highly desired.
Competency in using financial reporting and tracking systems.
Proficiency in using Microsoft Office suite, especially Teams, Excel and PowerPoint.
Capabilities in design software such as InDesign, or an interest in learning.
Attention to detail with excellent writing and proofreading skills.
Ability to carry out assigned tasks independently.
Have an interest in interacting with a variety of constituencies including administrators, faculty, Advancement and University leaders, donors and other supporters including parents and families.
This position requires knowledge of the goals and priorities of a fundraising environment with a strong emphasis on customer service. The successful candidate will be ideating within a fast-moving team to develop original concepts for donor engagement and be nimble when deadlines and projects shift.
Preferred: Strong abilities in specific systems including Ascend, Salesforce, Tableau, SAP Concur, Adobe design, print and web publication products.
KEY RESPONSIBILITIES & ACCOUNTABILITIES:
1. Recognition Societies (Huntington Circles)
Serve as the primary manager for the launch of a new cumulative giving recognition society (aka 'The Huntington Circles') specifically the following circles: Empowerment, President's and Innovators Circles. (Approximately 2,000 households).
Track circles membership eligibility and tier movements with the CRM
Plan for and coordinate the delivery of member courtesies ensuring that relevant recognition items are procured and available for distribution.
As the Huntington Circles concept is novel, take part in marketing, promoting, and educating internal partners on the scope and impact that recognition society will have on donors in fundraisers portfolios.
Work with internal advancement peers and groups to understand programming needs, receive and convey time-sensitive information and contribute to programming ideas.
Schedule meetings and maintain calendars, draft correspondence, develop content for use in a variety of formats including newsletters, on-line features, and biographical histories.
2. Individual Stewardship & Engagement Plans
Assist the Director, Principal Gift Stewardship & Recognition in the creation of stewardship plans for designated donors.
Assist with ensuring plans are initiated, approved, and recorded.
Upon approval of plans, work independently with gift officers to make sure that are aware of their deliverables with the established plan.
Assist in facilitating plans, convey special instructions and customized needs that may be required during facilitation and record plans as completed.
Attend and participate in meetings, including portfolio review meetings initiated through Prospect Development team and report progress to the team and gift officers as needed.
3. Stewardship Event Management
Ensure that donors receive thoughtful tokens of appreciation relevant to their service, engagement, giving and activities. These items may be called for during professorship installations, academic ceremonies, commencement, or other celebratory events or may be shipped/delivered to donor's post event.
Be the lead for procuring awards, tokens of appreciation, and programming-related, branded products.
Contact vendors for information about service, products, necessary lead time, and pricing and obtain needed approvals from stakeholders.
Proofread materials, invitations, briefings and interact directly with high-level donors, supporters, and trustees.
Special projects as assigned. Projects can/will vary based on needs and strategies of University Advancement goals and directives.
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.