Sr. Digital Product Owner & Community of Practice Lead
Location: Boston, Massachusetts
Internal Number: 4195174
Sr. Digital Product Owner & Community of Practice Lead
About the Opportunity
This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
The Sr Product Owner & Community Practice Lead reports to the deputy CIO and associate vice president for engagement and experience, oversees direction and strategy for premier enterprise digital applications and experiences. Additionally, this role creates a community of practice for product owners across Information Technology Services (ITS) and the broader Northeastern IT community. The Sr Product Owner & Community Practice Lead is dedicated to creating positive customer experiences and using university resources wisely with technology offerings.
The Sr Product Owner & Community Practice Lead makes prudent and strategic decisions to help drive the roadmaps of digital applications and related technologies, carefully aligning to the Northeastern 2025 academic plan and current and emerging university priorities. The Sr Product Owner & Community Practice Lead maintains a strong working knowledge of major university and information technology services and resources, and collaborates with stakeholders, project partners, and development teams to ensure work is executed on schedule and with a high degree of quality. They may manage additional staff.
The Sr Product Owner & Community Practice Lead ensures that feedback and requests from the customer base, along with the goals of university leadership, drives priority and scope of work. They are the primary campus-facing resource for the applications within their purview.
Bachelor's degree required or related relevant experience. Familiarity with Agile processes, and 3 or more years of experience working in IT preferred. Candidates must have a demonstrated ability to lead matrixed teams.
The position requires a logical and structured approach to troubleshooting and decision making with an emphasis on delivering exceptional digital customer experiences. Candidates that can articulate areas of innovation and forward thinking preferred. Excellent interpersonal, communication and organizational skills are required. Candidates must possess the ability to synthesize information across product lines and teams and transform it into effective strategies to advance key priorities and initiatives.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
Product Owner 50%
Provides forward-thinking direction, and synthesizes technology efforts across departments to make strong, responsible decisions
Anticipates university technology needs and direction of digital platforms
Curates product backlogs and provides direction on priorities for product and technical teams to ensure the most efficient and effective approach to application development
Supports needs of the deputy CIO and associate vice president for engagement and experience, and ITS senior leaders with activities relating to business cases and justification on project resource allocation decisions
Builds strong relationships with key campus partners and service providers
Maintains an accessible positioning to members of the university community and is responsive to their needs; aligning these needs with enterprise supported services and scalable practices
Self-directs and effortlessly moves between working as an independent contributor to participating fully as a member of a project or work team
Community of Practice Lead 30%
Liaise with colleagues engaged in product ownership activities to provide recommendations on best practices, process improvement, assessment and feedback practices, and strategic alignment
Authors best practices that are repeatable by others serving in product owner roles
Ensures programmatic approach to implementing community of practice values and ideals. Coaches other product-oriented roles to exemplify information technology services core values and strive to achieve organizational goals
Visualizes and communicates critical components and defines product roadmaps with respect to objectives and priorities
Assessment, Engagement, and Reporting 20%
Evaluates and measures progress of release iterations to highlight impact to institution
Collaborates with student experience interns and solicits feedback from application audiences via surveys, focus groups, and interviews to inform products
Reports to leadership on progress and success of products
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.