Location: Skokie, IL Category: Staff Posted On: Wed Jan 25 2023 Job Description:
Basic Function and Responsibilities:
Reporting to the Manager of Enrollment Services, provides timely, accurate information and assistance to students, staff, and the Oakton community. Delivers comprehensive general information regarding all aspects of college procedures, programs, and services that pertain to the enrollment process. Responsible for registration of students in courses according to established guidelines which may require some judgment in the application of policies and procedures. Provides excellent customer service in a visible, high impact manner that directly influences enrollment goals.
Characteristic Duties and Responsibilities:
Greet and welcome students, parents, visitors, faculty, staff, and community members who visit the Enrollment Center with a friendly, service-oriented attitude. Assist students in person or virtually, via appointment or on-demand when they contact the Enrollment Center.
Act as an expert representing Admission, Academic Advising, Registration, Financial Assistance, and Student Records by providing accurate information to students and the community via telephone, electronic communication channels (e.g., email, chat bot, website), or in-person. Provide relevant information related to a student's account, make changes to a student's record, and/or refer to another department/individual as needed.
Offer educational assistance to students related to enrollment services functions that support admission, registration, and payment activities.
Proactively review a student's account to determine their residency status and billing rate and provides options for obtaining the in-district tuition rate. Provide students with information related to holds, refunds, payment options, and other information related to the financial obligations associated with registration.
Intermediate knowledge of student systems, including Banner, Banner Financial Aid, CampusLogic, OnBase, TargetX, chat bot, and other technology related to student records. Identify and report technical issues, troubleshoot student technical issues, and refer to IT Help Desk as needed.
Assist with the training and limited functional supervision of student employees.
Provide intentional outreach to students via personalized email and/or call campaigns to inform students about deadlines and other important enrollment-related information. Follows up with students, as needed, in relation to registration, payment and other enrollment-related tasks.
Perform other job related duties as assigned.
Qualifications and Working Conditions:
Associate's degree required or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
Two years of general office experience is required. Higher education experience is preferred.
Demonstrated ability and desire to work and interact directly with students with a strong dedication to customer service, problem solving, organization, and attention to detail.
Must be able to work independently as well as part of a cohesive team.
Ability to interact professionally and tactfully with people of different levels of education, cultural backgrounds, and life experiences, and to exhibit an adequate level of respect to fellow employees and the College community at large.
Experience with customer service technologies and willingness to learn, with preferred experience with the TargetX CRM, chat bot, Banner, Banner Financial Aid, OnBase, and Google Suite.
Ability to travel to and work on different campuses as needed.
Light lifting up to 10 lbs and light carrying up to 10 lbs. Ability to reach above shoulder. Periods of time spent sitting, standing, walking, kneeling, bending and stooping. Mobility to move from building to building on-campus and to visit off-campus entities. Work is performed in a general office environment and sedentary in nature. Little or no exposure to adverse working conditions.
Administrative supervision is received from the Manager of Enrollment Services.
Functional supervision exercised over student employees.
HOURS: Monday - Friday - 8:15 am - 5:00 pm - 1 work day will be spent on the Des Plaines campus; and 4 work days spent on the Skokie campus.
Based on the needs of the college and with Administrator approval, some positions at the college may have hybrid schedule options available after 30 working days.
For 50 years, Oakton Community College has been the setting where thousands begin or continue their college or career studies. Educating people of all ages, from all walks of life and from more than 40 nations, Oakton focuses on improving the quality of life for everyone who enters its doors.