Job Summary: The General Manager (GM) will lead, organize, manage, and supervise, directly and through subordinate supervisors, the day-to-day operations of the Kalamazoo State Theatre (KST). The GM will execute the vision and strategy of the Executive Director (ED), working as a collaborative partner bringing industry knowledge and venue management best practices to the executive leadership team. The GM will work actively to and actively support and champion the values of the organization by promoting an effective and respectful culture that embraces excellent customer service, diversity, equity, inclusion, and belonging values for all stakeholders, including, but not limited to, staff, vendors, patrons, renters, promoters, artists, and donors. The GM leads by example, leveraging their relationship management skills and experiences in meaningful and impactful ways, to motivate others with a sense of purpose and direction while being accountable for personal and professional actions.
Essential Duties and Responsibilities: • Be a results-oriented leader and promote an organizational culture that supports a cohesive, creative, and productive staff; embody and provide positive and collaborative leadership with the highest ethical standards. • Oversee, recruit, support, evaluate, train, supervise, coach, and mentor directly or indirectly, currently a team of 7 full time and 65 part time employees. • Directly manage personnel (including but not limited to, the Marketing & Development Director, Programming & Production Director, Box Office Manager, House Manager/Special Events Coordinator, and Concessions Coordinator). Conduct staff reviews, make pay recommendations, hire personnel (with assistance from HR and department Managers), and understand and enforce the Company’s policies and procedures. • Provide expert and unwavering customer service to internal and external clients, patrons, guests, and artists ensuring that all have with a world class experience at KST. • Work closely with ED and HR to develop policies, procedures, and performance standards, to ensure they are equitable and support employee empowerment and retention. • Oversee KST risk management efforts to create a safe and secure environment for all patrons, guests, staff, artists, and contractors. • Protect the physical and financial assets of KST. • Maintain the optimum condition of KST to achieve productive and profitable utilization. • Compose, review, redline, and negotiate KST contracts in a good faith manner to protect the organization. Review all programming contracts to ensure proper execution before contracts are signed. • With the Programming Director and ED, develop the programming strategy, and evaluate programming proforma projections to determine risk vs. return. • Develop and manage the annual operating budget, collaborating with the ED to set annual revenue targets. • With each department head, develop a budget and goals for each operational unit – Programming & Production, Marketing & Development, Box Office & Retail, and House Management & Concessions. • Support the ED in developing capital budgets. • Find innovative ways to deliver results and monitor operational unit progress towards meeting budgetary and operational goals. • Attend all events as the Manager on Duty, or appoint a Manager on Duty if needed, to resolve any disputes or issues that arise. For clarity, the House Manager or Assistant House Manager are to interface with customers/guests as a first form of contact. • Read trade journals and attend industry events, training, conferences, and seminars to ensure skills are up-to-date. • Accurately create, prepare, and convey all operational and financial data in a timely manner. • Comply with all governmental laws and regulations (local, state, and federal), Company policies and procedures. • Commit to exemplify the Company’s Core Purpose and Core Values. • Conduct other related duties as assigned by Executive Director.
Requirements and Qualifications: • BA/BS in theater, business, venue management, or related field; Master’s degree encouraged. • 4–6 years’ experience serving as a senior leader within a touring entertainment venue or similar organization. • 10+ years’ experience of demonstrated work experience in entertainment, theater, music, venues, and/or related fields. • Demonstrated understanding and passion for the performing arts and live entertainment industry. • Expert knowledge of customer service and communication skills, oral and written, including follow-up via email and phone as demonstrated through education and/or experience is strongly preferred. • Experience managing community venue utilization programs (venue rentals), including rental program and relationship development • Expert knowledge of venue operations management as demonstrated through education and/or experience is strongly preferred. • Advanced knowledge of accounting, budgeting, billing, and show settlement as demonstrated through education and/or experience is strongly preferred. • Advanced knowledge of production and rental advancing process and contract management as demonstrated through education and/or experience is strongly preferred. • Intermediate knowledge of principles of marketing, programming, sales, and box office management, as demonstrated through education and/or experience is preferred. • Experience with Microsoft Office suite required; familiarity with TM reporting and technology, Square POS, Credit Card processing, WordPress, Canva, and social media platforms are a plus. • Experience managing teams to provide leadership to all KST staff by creating opportunities to coach, develop, train, and praise. • Ability to conduct research, collect and analyze data, define potential roadblocks, establish facts, and draw valid conclusions to support the success of the event and venue. • Creative brainstorming skills, ability to take initiative, set and meet high standards. • High level of organization and attention to detail with excellent time management skills and ability to prioritize. • Ability to have fun, stay calm, and work with others in a sometimes stressful, fast paced, energetic environment. • Strong work ethic, reliable and self-motivated, with an ability to work independently and as part of a team. • Must provide: email capable phone (be available via email, cell and text), valid Driver’s License and reliable transportation.
Physical Demands: While performing the duties of this job, the employee is regularly required to reach with hands and arms; speak loudly and clearly; hear and respond in busy and noisy environments. The employee frequently is required to stand, walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and will occasionally lift and/or move up to 50 pounds. Specific vision abilities include color, close, distance, and peripheral vision and depth perception. This Job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.
The Hinman Company and Mardi Gras Enterprises, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leaves of absence, compensation, and training.
Our Values: We are a team of smart, resourceful, hardworking, action-oriented people thinking creatively and outside the box. We have a hunger for achievement, a sense of urgency, and a will to win. We are trustworthy, respectful, and honest. The foundation of our business is to understand and meet the needs of our customers. We take ownership in our efforts and strive to create value in everything we do.
General Manager applications will be accepted from Friday, September 2nd to Monday, September 20th. Applications submitted after September 20th may or may not be reviewed. Screening will be conducted as applications come in. Keen Independent Research LLC is serving as the search firm for this position.