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Technical Support Administrator
Technical Support AdministratorDescription Triage and troubleshooting of trouble tickets and completion of common service requests including account and access management to IT systems. Investigate and mitigate end-user, security related alerts such as virus, malware, and reported phishing emails. Ensure that tickets are routed to the appropriate teams and are being addressed in a timely manner. Provide Tier 1 and 2 technical support for academic and business units. Provide services related to software distribution and non-hardware break/fix. Analyze, diagnose and resolve issues on
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