What does a great Senior Network Analyst do? You will perform the pre-live and live day connectivity tasks to bring ATMs live on the Card Services ATM Driving Platform. Pre-live tasks consist of system and equipment configuration and connectivity pre-tests to ensure a successful day of installation. In addition, this role will be responsible for the removal of equipment and system configurations when ATMs are deleted or go through a connectivity redesign. You will engage with other support teams within Card Services and other business units to resolve troublesome ATM Installations.
In this role, you will:
Implement TCP/IP based networks for ATMs for Fiserv EFT clients.
Provide support for ATM installations and troubleshooting connectivity related issues.
Use network analysis tools, such as, a Sniffer, Data Scope, Netrix, to analyze and troubleshoot network connections.
Implement and troubleshoot networks transporting ATM transactions utilizing various communication protocols, including bisync, X.25 and TCP/IP.
Implement and troubleshoot telecommunication networks based on Frame Relay and MPLS transport.
Work with dial ATMs and the TNS and Ventus dial and wireless support networks.
Participate as a member of our call desk, answering calls from vendors as they come in.
Ensure the daily scheduled ATM installations are executed and completed with quality and client focus to ensure successful installations that meet or exceed client expectations.
Raise quality risks to management and recommend solutions to keep projects on target.
Partner within and across teams to enhance collaborative efforts.
Establish feedback loops with downstream implementation teams to recommend additional process/procedural improvements that enhance the quality of ATM installations.
You are the kind of person who has:
Strong organizational skills
The ability to multi-task and meet deadlines
The ability to work efficiently and productively with minimal direction or guidance
Is capable of exercising extreme discretion and independent judgment
Can communicate, both verbally and written, with a high level of confidence, and can work with clients and/or their ATM service technician's in a professional manner
Basic qualifications for consideration
B.S. in Telecommunications or equivalent work experience.
5 years of experience in data communications, including configuring, installing and administering Vanguard Management Systems (Motorola) and Cisco routers.
CCNA level experience with Cisco routers.
Ability to work between the hours of 7:00 AM - 8:00 PM Eastern. Sometimes there are late night, early morning, and weekend tasks. Usual shift is 10am-8PM EST, Monday-Friday.
Preferred qualifications for consideration:
Understanding of Automatic Teller Machine setup and operation.
Ability to configure and install routers.
Ability to implement, analyze and troubleshoot large TCP/IP networks, using advanced routing protocols, such as, EIGRP.
MS Office skills especially Word and Excel.
Ability to interface with both technical and non-technical individuals about technical issues.
Learn more about Fiserv: Life moves fast. And as it does, we know most people aren't thinking about "financial services" But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE(tm) 500 company and one of FORTUNE Magazine World's Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us.
We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet
In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.
Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. At the point of thought.