A cover letter is required for consideration for this position and should be attached as the first page of your resume. Please include context for how your experience applies to this position.
LSA Technology Services is looking for an enthusiastic, highly motivated, and detail-oriented individual with supervisory skills and audio visual skills for the position of Classroom Services Coordinator to support LS&A classrooms, conference rooms and event spaces. Individuals in this position would also work with our ticketing system for data collection and reporting.
This position will involve working in conjunction with the LSA Technical Assistance Group in maintaining LS&A classroom functionality and standards during afternoon/evening hours, while overseeing a group of students who are tasked with checking all LS&A classrooms each evening for issues and with replenishing necessary supplies. The person in this position will also provide after-hours urgent support of classroom and event spaces.
This role will involve working in support of collaborative learning and presentation and in support of a wide range of pedagogical activities; collaborating with instructors and staff with an emphasis on clear, concise and diplomatic communication to resolve issues and operational aspects of rich media presentation and use; and setting up and operating a variety of instructional technology and AV equipment. Individuals in this position will be expected to participate in on-the-job training in order to gain skills and expertise, potentially also including media support for special events and conferences, video conferencing, video streaming, lecture capture and/or projection.
Oversee group of students. This will include hiring duties, training, scheduling, daily check in, monitoring during shifts, answering questions, monitoring performance, timesheet approvals and being the go-to staff member during evening hours.
Provide service-oriented high quality customer service to faculty, staff, students and event staff, assisting with audio/visual and computer technology and media in LSA classrooms and elsewhere. Respond to faculty, staff and student needs, and collaborate with other Technology Services staff to identify, and implement appropriate AV technology solutions for teaching and learning.
Troubleshoot technical issues, as well as track, resolve, and follow up on operational problems with equipment and facilities, cleaning and maintaining equipment as necessary using department data tracking software and providing information on trends. Check LS&A rooms for issues, level of supplies and the overall functionality.
Train faculty, staff and students in use of LSA classroom facilities, equipment, and new instructional technologies; act as back-up for colleagues; supervise and mentor student employees, as appropriate.
Interface with web based reservation system to maintain equipment inventory and data collection; work on teams to conduct equipment inventory and classroom maintenance audits, assist in the maintenance of web-based inventory and asset management databases; Assist colleagues in the evaluation, documentation, and implementation of new technologies
Communicate and cooperate with colleagues on projects and technologies in team meetings and via electronic communication and social networking software
At least one year of supervisory experience
Considerable experience with and knowledge operating complex audio-visual and computer based technologies
Experience in operating video and data projector systems and media control systems
Familiarity with Macintosh and Windows operating systems
Exceptional customer service skills
Strong analytical skills: ability to troubleshoot equipment, connection and software problems
Excellent organizational, communication and interpersonal skills
History of demonstrated strong interpersonal and positive communication skills
Ability to interact positively with a very diverse community of faculty, students, and staff
Experience and enthusiasm for customer service and helping people
Demonstrated ability to work under tight deadlines and motivate others under tight deadlines
Ability to analyze a situation quickly and create solutions aligned with unit policies to ensure effective classroom experience for students and faculty
Ability to handle stressful situations with grace and tact
Ability to work well without direct supervision
Ability to work well in teams
Move and transport objects such as projectors, screens, monitors, equipment carts, AV racks, and AV podia with weight up to 50lbs (frequency of working with the maximum weight may be up to several times a month)
Travel between buildings during inclement weather
Move cart-based equipment between buildings
Work in enclosed spaces in the vicinity of numerous electronic components
Navigate in enclosed spaces in the vicinity of numerous electronic components
Navigate to and from work spaces accessible only by stairs
Ability to sharply focus projected images close up or from distances up to 200 feet
Ability to communicate with instructors, students, and others and requires rapid accurate response to spoken directions
Knowledge of UM Central Campus buildings/faculties
Knowledge regarding UM communication tools
Evening and some weekend work is required.
The College of Literature, Science, and the Arts seeks to recruit and retain a diverse workforce as a reflection of our commitments to serve the diverse people of Michigan, fulfill the College’s Guiding Principles, and sustain the excellence of LSA.
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine. This includes those working remotely. More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.