General Description: First line support for all users and departments. Troubleshoots user hardware and software problems. Makes minor repairs to personal computers, communication connections and printers. Transports and installs equipment at branch / department locations. Responsible for moving or coordinating the movement of furniture as needed as it relates to IT. Fields calls from branches / departments regarding facilities and equipment repair; refers to management as needed. Travel between branches is required. Essential Functions: Respond to all help desk calls/emails. Draft, review and update department policies, procedures, and service level agreements. Manage equipment inventory. Research en
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