Must provide salary requirements for consideration.
CEC seeks a strong detail-oriented individual to support the day-to-day operations of our publication sales and fulfillment, as well as to provide operational support to our staff of 25. The Manager, Publications Fulfillment and Operations will primarily be responsible for sales order processing, coordinating fulfillment details, managing copyright and reprint permission requests, managing inventory, supporting other online content products including Life Centered Education Curriculum (LCE), publications customer service and serving as the internal point of contact for various office support functions. This is an exempt level position reporting to the Director, Communications and Publications and the Director, Operations. The Manager of Publications Fulfillment and Operations must be a multi-tasker with a natural orientation toward being service-driven to support our 22,000 members of the organization.
Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.
Inventory Tracking & Profitability Reporting: Develops Excel tools to track, monitor and update inventory. Reconciles publication sales batches and inventory data. Responsible for reordering inventory as necessary. Tracks costs of inventory items and performs profitability analysis for each title.
Order Processing: Ensures timely processing of all daily publication orders, including online, bank batches, purchase orders, fax, phone and mail orders. Analyzes, reviews, enters and ensures quality control for daily processing in the AMS and the accounting systems. Resolves billing, shipping, claim, payment issues. Uploads batches to fulfillment warehouses. Tracks and monitors order status. Manages relationship with warehouse fulfillment center.
Customer Service: Provides excellent customer service regarding product sales, including phone and email support. This position will be the front-line person answering publications related inquiries, following-up (quotes, shipping fee estimate, etc.) and dealing with other customer needs and concerns; assists with answering general office calls. Works with bookstores, school systems and other customers to ensure proper pricing, processing of volume orders and accuracy of shipping information.
Publications and Product Sales: Works with Director of Publications to identify opportunities for increasing profitability and sales of all publications. Makes recommendations based on data for improving sales and bottom line of all publication and product sales, which may include process improvement, cost reduction, and marketing opportunities.
Online Product Support: Manages fulfillment and renewal sales for CEC’s online transition curriculum product, ensuring expected performance and troubleshooting customer problems. Works with LCE manager to create tools/guides to assist users and to assist in processing orders and onboarding new clients/teachers.
Copyright Permissions: Manages copyright and reprint permission requests for publications; ensures proper collection and processing of related fees.
Commission Tracking: Tracks commissions payable to authors of various publications and processes payment requests when commissions are due.
Annual Convention: Assists with pre- and post-convention publications booth related support (prepare inventory for freight shipment to/from convention; return inventory to warehouse; monitor and account for all items). Onsite support at convention as needed (packing and unpacking of inventory, monitoring booth activity, processing orders, etc.). Assists Meeting Logistics Manager in sending supplies and boxes to convention.
Member Services Support: Provides backup for Member Services during busy times including answering phones and emails.
General Operations & Support:
Oversees operation and maintenance of mail machine; tracks and maintains postage balances. Uses knowledge of shipping methods, mailing rates and specifications to manage ingoing and outgoing mailing and packages for all staff.
Tracks and manages all office supplies. Manages off-site storage including archives and miscellaneous supplies and files.
Liaison to building management regarding building maintenance, space, room reservations, HVAC issues, etc.
Oversees security systems including key fobs. Liaison with security and parking vendors.
Oversees employee transportation allowances (metro & parking)
Other: Works as a team member; other duties are expected to be added to this position that require a similar skill set. Other duties may be assigned by the Director of Communications and Publications, Director of Operations, and/or Executive Director.
Essential Skills & Experience:
Minimum of Associates Degree in business or similar; 3+ years of related experience in operations, fulfillment, and association management.
Required: Experience with association management software or other relational database system and accounting software (Salesforce, Blackbaud, etc). Proficiency in MS Office 365 is required (Word, Excel, Outlook, Teams).
Preferred: Experience with web content management system. Experience with office equipment and support (mail equipment, copiers) or other equipment is desired.
Excellent verbal and written communication skills and outstanding customer service skills.
Excellent time management skills. Proven attention to detail, the ability to multi-task, and the ability to set and meet realistic goals and timelines.
Effectively work with staff, both individually and in a team environment. Effectively create a welcoming and positive environment for all staff and guests.
Ability to lift 25 lbs. and move boxes.
Must provide salary requirements for consideration.
The Council for Exceptional Children (CEC) is the largest international professional organization dedicated to improving the success of children and youth with disabilities and/or gifts and talents.
CEC advocates for appropriate governmental policies, sets professional standards, provides professional development, and helps professionals obtain conditions and resources necessary for effective professional practice. CEC is known as THE source for information, resources, and professional development for special educators.
CEC has local Units in all 50 states and Canada, as well as 18 optional Special Interest Divisions focused on a specific topic, specialty area, role, or exceptionality. We also have CEC Student Chapters at hundreds of colleges and universities.