The Director of Cruise Operations and Development will effectively lead and direct strategic and daily operations of the Maritime Division Cruise business. Leading a strong team of professionals, the Director of Cruise Operations and Development will be responsible for the formulation, oversight and coordination of the Port’s cruise business and operations. Especially critical will be creating and implementing a business strategy that continues financial success while advancing equity and environmental sustainability.
You will create and implement strategic direction for the Port of Seattle’s Cruise business. Strategies will enhance equity and sustainability while stewarding the operational and financial success of the business.
You will provide leadership and direction to the Maritime Cruise Operations and Development team and the Maritime Marketing Team including performance management and development, coaching and mentoring.
You will meet regularly with the Maritime Managing Director and be a key member of the Maritime leadership team. In this role, you will aid in setting strategic direction for the Maritime Division, designing objectives and actions that align with the strategic direction and create an engaged workforce.
You will build strong relationships with the Maritime Division’s customers and stakeholders including community groups, other public and government entities and tribal communities.
You will participate in the Maritime strategic development process, taking into account the Port’s role in environmental leadership, security and regulatory compliance, and stewardship of public assets.
You will regularly represent the Port of Seattle and its cruise business in forums ranging from community meetings to international business forums.
You will partner with the Maritime Marketing Team, you will review and approve marketing budgets and expenditures to ensure alignment with division business plan and organizational goals and objectives.
You will work with others across the Port to ensure alignment in the delivery of services, maintain visibility of the Cruise business unit needs and achieve improved results.
You will build relationships within the industry and businesses to ensure excellent service and identify joint opportunities for growth and business development.
Who you are:
Two years of experience may be substituted for one year of education:
Experienced – You have ten (10) years of experience at a large Maritime port and/or in the Maritime business with experience leading and managing mid to senior level subordinate managers in one or more of the following: Facilities Management, Capital Project Management, Cruise Terminal Operations, Business Development, or related field.
Educated – You possess a Bachelor’s degree in Business Administration, Transportation or related field.
Certification – You have completed Incident Command Training NIMS 700, 800, 100, 200, 300, 400 or the ability to acquire the certifications within 6 months of hire. You have U.S. Government Secret Security Clearance or the ability to obtain it within 6 months of hire.
Desired – We hope you have fifteen (15) years of experience in a senior or director level position in the Cruise Industry or Cruise Port; demonstrated effective marketing and/or Business Development experience in the cruise industry; progressively responsible experience at a major cruise port serving homeport cruise vessels; and a Master’s degree or professional business license within Marine Transportation or related field.
Knowledgeable – You have extensive knowledge of the Cruise Industry, including governing regulations, Port Security, Emergency Preparedness, Emergency Command Center, and Incident Command procedures. You have in depth knowledge of Maritime Cruise customers’ business and what drives their decisions in regard to utilizing the port’s facilities currently and into the future.
Leadership – You have proven effective leadership and interpersonal skills. You are a team builder and collaborator who motivates people.
Strategic Planning and Thinking – You can see the big picture and create strategic plans and actions that help the Port achieve its goals.
Problem Solving – You are a problem solver, including crisis management. You take into consideration and balance multiple, sometimes competing, stakeholders’ interests, and can facilitate conversations discussing solutions.
Communications – You have highly developed communication skills, including written, negotiations, presentation, facilitation, and listening skills.
Business – You have extensive knowledge of general business practices and operations, including Marketing and Business Development. You have strategic thinking and planning skills and the knowledge to develop and manage large budgets.
Relationship Building – You are able to create and build strong relationships with industry partners, Port colleagues and staff, community members and key customers.
What else you need to know:
Work Schedule – Your normal work schedule will be Monday – Friday, 8:00 a.m. to 5:00 p.m. (40 hours per week). You may be required to work any and all assigned shifts, including weekends and holidays. You may be required to work during emergencies.
Work Environment – You will primarily work in an office environment.
Washington State Residency Requirement – Employees must establish a residence in Washington state within 30 days of their first day of employment and must maintain a residence in Washington State during their employment with the Port of Seattle. If a position is eligible to telework, work performed while teleworking must be performed in Washington State.
Security Requirements – As the successful candidate, you will/must pass a Transportation Security Administration (TSA) background check as well as a criminal history background check with the Federal Bureau of Investigation (FBI). Your employment will be contingent upon obtaining a Port of Seattle ID badge upon clearance. You will also be required to obtain a U.S. Customs and Border Patrol Customs Seal within 30 days of hire.
Why you'll love it here:
Healthcare – Medical, Dental and Vision Care with options that work for you and your family.
Paid Vacation – Just about four weeks per year that increases with tenure to rest and rejuvenate.
Holidays – More than ten days per year to celebrate with family and friends away from work.
Pension/Retirement Plans – A pension and additional savings plans to prepare for your future after the Port.
Getting to Work – From subsidized parking and a low-cost public transit card to alternative work arrangements giving you an opportunity to work from home.
Parental Leave – Six weeks of paid leave to spend with new additions to your immediate family.
Development – From tuition reimbursement, training, stretch assignments and internal internships, we support a learning culture.
Diversity – We foster opportunities for employees to contribute to our communities and business success in a way that celebrates a fully inclusive and engaged work environment.
Work-Life Balance – We provide the resources to help you create habits to be healthy and balanced.
Mission Driven – We are focused together in promoting economic opportunities and quality of life in the region by advancing trade, travel, commerce and job creation in an equitable, accountable and environmentally responsible manner.
Why the Port of Seattle:
Every role at the Port of Seattle is vital to our thriving community. We are a leader in moving people and cargo across the country and around the world. With facilities and property ranging in scope from a half-acre park to one of the largest airports and container terminals on the West Coast, we maximize the public assets in our portfolio with an eye toward best uses and environmental sustainability.
The Port of Seattle plays a key role in bringing international trade and travel to the Pacific Northwest. The Port provides maritime and airport operations for the greater Seattle area. Forty percent of the state of Washington’s economy is impacted in some way by the Port. The ports of Seattle and Tacoma are currently working to create the historically innovative Seaport Alliance, unifying the management of the two ports’ marine cargo terminals and related functions to continue our leading role in international trade.
The Port of Seattle manages two cruise terminals that make Seattle the preferred choice for Alaska and Pacific Northwest cruises. Nearly 960,000 visitors are expected during this year’s cruise season with 203 ships calling on Seattle. The Port also manages Fisherman’s Terminal, the headquarters of the North Pacific Fishing fleet, as well as three recreational marinas and the Maritime Industrial Center.
The Port of Seattle operates Seattle-Tacoma International Airport (Sea-Tac) serving nearly 42.3 million passengers and more than 332,636 metric tons of air cargo in 2015. For the sixth straight year, Sea-Tac served a record number of passengers in 2015, one of the fastest growing large hub airports in the United States.