A concession worker is responsible for operating and handling the activities at a designated concession stand, at Vanderbilt University athletic events. The responsibilities may differ slightly depending on the location of the concessions stands, football stadium, baseball fields, basketball arena, etc. Job duties will include, warehouse organization, loading and unloading product, stocking product, food preparation, working directly with customers to sell food and drinks, collecting money and tendering change, and providing excellent customer service.
Duties and Responsibilities
Warehouse duties (60% of time)
Assists with inventory of food, paper products, chemicals, etc.
Receive and put away all products, use FIFO method of inventory (first in, first out)
Report shipping/receiving errors to management.
Unpack boxes, inspect goods, and return unsatisfactory or damaged goods to the wholesaler or distribution.
Move goods to and from Dining units at the request of management
Assist with the security and control of all storeroom products.
Work with management to complete monthly inventory counts
Assist in setting up and breaking down specific areas for special events - moving tables chairs and assisting with table settings
Maintains quality control of all products received.
Food Preparation and Customer Service (40% of time)
Welcome guests who approach the concession stand or call out for one (in case of mobile stands)
Take orders for food and beverages and prepare food items such as sandwiches and hotdogs using appropriate quantities of ingredients
Follow proper sanitation guidelines during food preparation and packing activities
Perform prep duties on salads, sandwiches and wraps according to customers' requirements and instructions
Process cash payments and tender change, along with ensuring that all received cash is well-accounted for and stored in a safe area
Participate in the set-up of concession stands, arrange inventory of supplies and communicate shortages of deficiencies to vendors or suppliers
Perform clean-up duties after each shift and ensure that concession stand is sanitized and tidied up for the next attendant
Handle light bookkeeping duties by creating and maintaining reports of cash received against food and beverage items sold
Clean and maintain food preparation equipment such as grills and ovens on a regular basis
A high school diploma or GED is necessary
At least 6 months of food service, warehouse or customer service experience
Strong time management, organizational and multi-tasking skills and an eye for detail is necessary
Demonstrated ability to deliver exceptional customer service is necessary
Keen sense of urgency is needed
Must be able to work a varied schedule, including holidays, nights and weekends
Ability to lift up to 50 lbs. and frequently lift, push, pull, or carry up to 30 lbs.
Ability to walk or stand for extended time periods, up to 6 hours
Ability to bend, stretch, twist and lift
Requires frequent lifting/transporting hot food items
Ability to work in all unit and kitchen areas while interacting with heated equipment, steam, chemicals for cleaning, etc.
Commitment to Equity, Diversity, and Inclusion
At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education.
Vanderbilt University is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities, and protected veterans are encouraged to apply.
Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.
Vanderbilt University is a center for scholarly research, informed and creative teaching, and service to the community and society at large. Vanderbilt will uphold the highest standards and be a leader in the quest for new knowledge through scholarship, the dissemination of knowledge through teaching and outreach, and the creative experimentation of ideas and concepts. In pursuit of these goals, Vanderbilt values most highly intellectual freedom that supports open inquiry, equality, compassion, and excellence in all endeavors.