We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.
As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.
With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it's ever been.
A commitment to providing you with career growth opportunities within your CBRE career
An open source culture/atmosphere that encourages learning and contributing back to the community.
Energetic and collaborative teams and consulting partners
We support staying on top of the latest best practices and tools
A competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability)
The Community Program Planner role is at the forefront of delivering a positive office experience as a cultural ambassador, community advocate and service leader. In this role, you would provide workplace services and support to increase individual well-being, personal productivity, and organizational effectiveness.
This Host uses people-led services to connect employees to their environment, as well as through high-touch services and world-class customer service support delivered by employees like the Community Program Planner. As part of a "front-of- house" team, the Community Program Planner is responsible for creating a supportive and comfortable atmosphere by welcoming visitors and supporting all employee-facing services.
ESSENTIAL DUTIES and RESPONSIBILITIES
Provides administrative support for team as directed, including expense management, meeting coordination, office equipment care, and supply management.
Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested.
Responds to customer requests and complaints regarding Workplace Experience services.
Maintains relationships with vendors that provide services and goods. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements. Assists in the completion of the office Business Continuity plan.
Primary Responsibilities (include but are not limited to):
Work alongside the Community Events Team to track & reply to customer feedback/inquiries through various external platforms (web, email, social media, phone)
Manage call center for mobile market orders Monday through Friday.
Manage team meeting calendars and schedule as needed.
Create meeting agendas, track meeting notes and communicate action items. Follow up on action items to completion.
Manage shared documents, track metrics, report results, present as needed.
Create customer surveys and evaluations then report results.
Gather team's weekly highlights and report them to leadership.
Assist with vendor management including necessary communication to ensure support of all program initiatives.
Work with vendors to ensure proper documentation and permits are in place prior to each event.
Attend community events as needed. Provide pre-event communication, onsite logistics and post-event follow up.
Manage inventory and supplies, ordering as needed.
Provide assistance and/or back-up team coverage as needed.
Assist with projects and perform other duties as assigned.
Bilingual: Fluent in English and Spanish preferred
Occasional travel within the Bay area where private transportation is a strong plus (mileage reimbursement is provided).
Flexibility to work outside standard business hours such as night/weekend work which is required.
Performs other duties as assigned.
No formal supervisory responsibilities in this position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE
HS Diploma or GED required. A minimum of 1 year of front desk, concierge, customer service or other hospitality experience is preferred.
CERTIFICATES and LICENSES
Valid State Issued Driver's License preferred.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Comfortable meeting and engaging with new people.
Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and ABILTIES
Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc.
Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
A genuine interest in in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others.
Ability to work flexible work schedules based on office needs.
Strong problem-solving skills.
Highly adaptable and flexible.
Ability to work independently with little supervision.
Significant walking or others means of mobility. Ability to work in a standing position for long periods of time.
Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 pounds and occasionally left/move up to 40 pounds
SCOPE OF RESPONSIBILITY
Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:
Complete at a satisfactory level all required and assigned HSE training
Follow all activity policies and procedures, including all HSE related requirements at all times
Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
Report any condition which you feel could result in an accident or injury and / or stop work if required.
Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment
Maintain and wear at all times required appropriate personal protective equipment (PPE)
Apply appropriate material handling techniques at all times,
Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified and authorized to do so
Internal Number: 21004446
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.