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PROGRAM SUPPORT SUPERVISOR II, Electronics Processing & Sales
University of Washington
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PROGRAM SUPPORT SUPERVISOR II, Electronics Processing & Sales
University of Washington
| As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years. UW Facilities manages the University’s buildings, infrastructure and land, with more than 1,100 employees in a variety of fields. The Asset Management group includes Capital & Space Management, Real Estate, Sustainability and other teams responsible for planning and workload management. The Operations group includes Project Delivery, Maintenance & Construction, Campus Utilities & Operations, Building Services, Transportation Services and Safety. Supporting these groups, as well as the separate Emergency Management team, are the Business Intelligence & Information Technology group and the Finance & Administration group. Maintenance & Construction has an outstanding opportunity for a Program Support Supervisor II, Electronics Processing & Sales. Under direction of the Program Operations Manager for Moving & Surplus, the Electronics Processing & Disposal Program Support Supervisor II will supervise and direct the work of program staff in surplus electronics sales and processing program. Responsible for sanitizing and safeguarding all institutional data from information technology equipment that is surplused. Ensure media sanitization guidelines are followed in order to prevent unauthorized access to or disclosure of data. Coordinate, schedule, and monitor program activities consistent with program goals. The person in this position will need to possess the technical knowledge and/or experience to test, cannibalize and recommend for sale a broad range of information technology equipment including but not limited to: desktop and laptop computers, servers, switches, cellular phones, tablets, networking equipment, copiers, and a wide variety of other electronic and technology equipment while taking into consideration all data security measures. The disposition method is determined based on known variables such as the type of equipment, age of equipment, original value of equipment, anticipated resale value of equipment, and other variables unique to the equipment. Primary Duties and Responsibilities Supervise and direct work of Program Coordinator and Hourly and Student staff assigned to the Surplus electronics processing and sales area. Plan, schedule, coordinate, and direct daily responsibilities of staff. Assign overtime, monitor and approve time cards and leave requests, and administer payroll/personnel documents. Establish and maintain performance standards for approximately two (2) direct reports. Responsibilities include: hiring, evaluating, training, performance management, and grievance resolution. Recommend and implement corrective action in accordance with bargaining unit contracts. Train, evaluate, and remediate job performance by utilizing on site and on the job training. Provide direction and assign work of Moving staff assigned to work in the electronics processing shop. Provide ongoing performance feedback to appropriate supervisor or manager. Oversee the day-to-day operations of the electronics processing shop. Maintain electronics shop arrangement to maximize space utilization and accommodate all current and incoming surplus property. Assure property is appropriately stored, kept in good condition, and handled by following acceptable safety practices. Determine appropriate storage locations and placement of property in electronics shop and warehouse. Oversee displays, store arrangements, and maintain visual presentations of electronics merchandise in the Surplus store. Provide leadership associated with facility cleanliness and safety. Supervise the receiving of surplused property. Load, unload, move, and distribute equipment, and materials. Receive, unpack, and assemble incoming items. Inspect property for condition, quantity, and type against shipping documents and resolve any associated discrepancies. Prepare and coordinate non-working equipment for pickup by vendor. Ensure all data containing electronics are properly identified, sanitized and/or destroyed prior to leaving University property. Exercise independent judgement in receipt and disposal of University of Washington surplus property ensuring compliance with State of Washington WACs and RCWs. Ensure written policies and procedures reflect current processes being followed. Research industry standards, manufacturer standards, and government standards/requirements related to data security and media sanitization. Annually review and update written policies and procedures ensuring they reflect current processes and standards and contain sufficient information to allow other employees to perform key tasks. Train and educate staff on media sanitization guidelines and appropriate disposal methods for different types of surplused electronics. Advise the campus community, governmental agencies, non-profit organizations, and the general public regarding the policies and procedures for acquiring, disposing, and destruction of data and ensuring compliance with University policies and procedures, State of Washington WACs and RCWs, and federal government standards with regard to data security. Plan and establish timelines and work priorities for preparation of surplus auctions to include live, online, and sealed bid and ensure deadlines are met. Sort and prepare inventory for live and online timed auctions. Draft lot descriptions, photograph and prepare auction listings. Oversee preparation of web postings, social media announcements, and catalogs, including lot descriptions, inventory lists and pictures. Research markets for specialized property; perform appraisals and set appropriate sales prices and/or auction reserves. Conduct sales of surplus property to University of Washington departments, state and local governmental agencies, and non-profit organizations. Conduct sales of surplus property to the general public on scheduled public store days. Oversee and enforce compliance of sales policies; follow-up with clients as needed; recommend sales policy changes. Prepare and process sales receipts; receive and process sale revenue; prepare cash sales reports. Oversee and prepare physical inventories of electronics merchandise; reconcile inventory discrepancies and prepare inventory discrepancy reports. Perform audits of material receiving functions and perform ongoing random audits of auction materials. Ensure accountability of equipment and inventory control. Properly record media sanitization and disposal process. Prepare monthly/quarterly/annual electronics equipment activity reports and processing time performance metrics. Participate in organizational, division, unit, and work group programs to improve processes and programs and to ensure organizational efficiencies and desired outcomes are met and program goals are reached. Assist in developing goals and objectives; determine timelines and work with the teams to ensure deadlines are met; assist in development and analysis of performance measurements. Assist in the development of multiyear financial plans including both program revenues and expenses. Forecast market changes affecting program performance and ensure incorporation into organizational financial plans. Prepare statistical reports. Make recommendations and implement plans for revenue generation and cost savings. Prepare monthly, quarterly, annual sales reports and performance metrics. Investigate workplace accidents/incidents and ensure adherence to safety standards and safe workplace practices. Actively improve, promote, and monitor work area safety. Schedule and document staff safety training with initial safety orientation. Ensure additional required safety training is current and complete. Plan, coordinate, and implement new training as required. Plan, review, and purchase equipment, tools, supplies and materials that improve the efficiency of the staff and daily operations. Coordinate maintenance and repair of equipment. Safely operate and oversee the safe operation of material handling equipment, including forklifts, used in receiving and retail areas within the store and warehouse and to load and unload property. Respond to: •General requests for program or operational information. •Requests for information/action from other campus departments. •Complaints from customers and staff. Required to work Surplus Property public auctions, usually held on Saturdays, 6-8 times per year. Provide coverage for operational continuity which includes coverage for other supervisors and Surplus Program Coordinators. Other Duties: Assume higher level duties as Program Operations Manager in their absence. Be proficient in use of in-house database program. Perform related duties as required. Core Competencies: •Demonstrate personal integrity and trustworthiness. •Manage stressful situations and changing priorities effectively. •Anticipate, recognize and resolve problems. •Be responsible and accountable. •Use organizational skills and provide attention to details. •Maintain a positive, optimistic, and success-oriented attitude. •Exercise professionalism, which includes being tactful and courteous. •Exhibit a professional work ethic. •Continuously promote a safe work environment. Requirements include: •High school graduation or equivalent AND three years of applicable experience in warehouse operations, shipping and receiving, and/or materials management OR equivalent education/experience. Additional Requirements include: •Demonstrated experience repairing, refurbishing and recycling circuit boards, processors, chips, general consumer electronic equipment, unique / specialized electronics and computers and technology hardware. •Ability to analyze and evaluate electronics and technology equipment to determine functionality. •Knowledge and ability to seek out market values / trends related to electronic and technology products and parts. •Ability to learn new programs / applications by proactively seeking out resources and training. •Strong organizational and problem-solving skills. •Demonstrated ability to organize multiple tasks with competing deadlines, projects and daily priorities independently, effectively and efficiently. •Ability to maintain and model composure in a fast-paced, dynamic customer service driven environment •Flexibility to meet changing business/customer needs •Ability to work effectively in a team environment. •Excellent customer service skills. •Excellent oral, written, and interpersonal communication skills. Ability to communicate clearly and effectively. •Demonstrated proficiency with personal computing environment, Microsoft Office Suite, proprietary databases, web-based tools, and other proprietary software products or willingness to learn/use computers and related software. •Ability and willingness to learn/operate a forklift •Possession of a valid Washington State driver’s license. Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. | |||
Internal Number: 185801
About University of Washington
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.
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