Program Director of Orientation - Enrollment Management 15066
The Department of Enrollment Management is seeking applications for a Program Director of Orientation. Under the administrative direction of the Director of Recruitment, the Program Director of New Student Orientation (NSO) provides leadership for all facets of planning and execution for the New Student Orientation program. This highly visible, professional position interacts regularly with senior administration, faculty, professional staff, and prospective students and their families. The Program Director is part of the Admissions & Recruitment team that strives to meet student needs, provide excellent customer service, and achieve enrollment goals.
In order to be successful in this position, the ideal candidate:
Manages the full life cycle of New Student Orientation: Plans, develops, leads and evaluates new student orientation programs. Manages all aspects of the orientation program to meet project deadlines and quality measures including but not limited to securing facilities, engaging all campus partner, speakers, food arrangements, transportation, management of a database, and overseeing registration.
Provides daily operational leadership of NSO, including trouble shooting problems, communicating to constituents, coordinating services to parents and students, ensuring completion of all logistical needs, and maintaining quality control across all facets of NSO day-to-day operations.
Leads yearly effort to continuously improve the orientation experience. Manages the administration of the NSO survey to parents and students. Completes thorough assessment of findings from the survey and developing vision for changes in the program.
Provides supervision and professional development for Program Coordinator of New Student Orientation.
Articulates vision for NSO to senior administration and University community.
Leads all aspects of communicating NSO to campus community and the public. Working with University Relations, develops, designs, and produces letters, emails and publications for New Student Orientation.
Manages New Student Orientation websites and coordinates updates/changes as needed.
Collaborates with Senior Coordinator of Student Ambassadors to train, deploy and evaluate Admissions Ambassadors who work at NSO events.
Leads any Recruitment and Processing staff representatives who have responsibilities at NSO on the planning, execution and evaluation of NSO.
Develops and administers the orientation budget, including budget forecasting, cash operations, planning, and monitoring of revenue and expenditures.
Serves as the liaison for NSO with University Relations to plan and execute the NSO program to ensure the ideal user experience.
Updates content on the NSO website and other platforms, while also evaluating new mediums.
Assists with on-campus and off-campus recruiting events.
Participates in the development and monitoring of a recruitment plan to insure effective recruitment events and NSO.
Assists with recruitment and processing work that is typically assigned to Admissions Counselors throughout the year, including visitor center presentations, meetings and outreach with students and parents, application review, etc.
Leads the New Student Orientation Advisory Board through the yearly planning process.
Establishes and maintains effective working relationships internally with other departments, divisions, colleges and schools to maximize cooperation and collaboration for all aspects of NSO.
Serves as spokesperson for NSO with students, parents, alumni, high school personnel, and community groups.
Serves on various University committees and meetings involved in the planning and evaluation of new student visitation and orientation programs and enrollment management issues. Maintains active membership in professional organizations and represents WVU at various functions.
Conducts research on specific topics and provides reports and recommendations to the Executive Director of Admissions & Recruitment and Director of Recruitment.
Manages projects and special events as assigned by the UR/EM Senior Leadership Team. Performs other related functions as assigned by the Executive Director of Admissions & Recruitment and Director of Recruitment.
Bachelor's Degree Required- Master's Preferred.
Three (3) years ; directly related and progressively responsible work experience, experience in the development, implementation, and evaluation of special events, experience in developing and maintaining collaborative relationships across the institution, preferred experience working directly with new student orientation, enrollment management, and campus visit programs.
Excellent oral and written communication skills, including public speaking experience.
Demonstrated interpersonal skills and commitment to working with students and staff from diverse backgrounds.
Demonstrated experience in program planning from start to finish.
Demonstrated ability to develop, implement, and evaluate special events and programs.
Demonstrated experience in managing, supervising, and motivating a diverse staff.
Demonstrated administrative and budgetary management skills.
Demonstrated ability in developing publications.
Demonstrated ability to operate a personal computer and experience with a computerized student information system.
Demonstrated commitment to and a record of excellence in customer service.
Demonstrated analytical and problem-solving skills necessary to resolve complex situations.
Demonstrated ability to coordinate a wide variety of tasks and projects taking place simultaneously and prioritize work functions.
Demonstrated commitment to diversity and social justice.
At West Virginia University, we pride ourselves on a tireless endeavor for achievement. We are home to some of the most passionate, innovative minds in the country who push their limits for the sake of progress, constantly moving the world forward. Our students, faculty and staff make this institution one of the best out there, and we are proud to stand as one voice, one university, one WVU. Find out more about your opportunities as a Mountaineer at https://talentandculture.wvu.edu/
West Virginia University is proud to be an Equal Opportunity employer, and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.
Job Posting: Jul 15, 2020
Posting Classification: Non-Classified
Exemption Status: Exempt
Benefits Eligible: Yes
Internal Number: 207083
About West Virginia University
West Virginia University, founded in 1867, has a long and rich history as a public, land-grant institution. WVU encourages scholarship and offers high-quality academic programs while serving the state of West Virginia and the nation. WVU statewide includes campuses in Beckley, Charleston, Keyser, Martinsburg and Morgantown – which has been ranked as a #1 Small City in America. WVU is an R1 Doctoral Research University (Highest Research Activity), one of only 115 nationwide. WVU offers 212 degrees throughout the 14 colleges and schools. Areas of specialty include STEM education, healthcare in Appalachia, shale gas utilization, radio astronomy and forensics. WVU researchers have helped confirm the existence of gravitational waves and uncovered diesel vehicle emissions discrepancies. Statewide, there are over 31,000 graduate and undergraduate students along with 190,000 alumni worldwide. WVU is reinventing West Virginia’s future by strengthening education, healthcare and broad-based prosperity.