Hi, we're Host! We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen. As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day. With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it's ever been.
JOB RESPONSIBILITIES The Workplace Experience Coordinator provides workplace services and administrative support to increase individual well-being, personal productivity, and organizational effectiveness. Host uses people-led services to connect employees to their environment through high-touch services and world-class customer service support delivered by employees like the Workplace Experience Coordinator. With a primary role in reception, this role is at the forefront of delivering a positive office experience. As part of a "front-of-house" team, the Workplace Experience Coordinator is responsible for creating a supportive and comfortable atmosphere for employees, colleagues, clients, interviewees and visitors. As an integral part of a large workplace experience team, this role supports employee-facing services on a modern campus built for employee productivity and wellness.
This position is responsible for administrative activities related to the call center and lobby needs of our client. Everyone starts out in the call center where you will learn the tools/resources needed and gain experience answering a variety of product/service questions from customers. A call center operator will then have the opportunity to move into a floater position performing 50% in our call center and 50% covering receptionist lunches and breaks in a lobby. Depending on business needs, a floater will have the opportunity to be permanently placed in a lobby. Functions of a lobby receptionist range from checking in guests, providing temporary badges, directing traffic, etc.
ESSENTIAL DUTIES AND RESPONSIBILITIES Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Concierge Reception Call Center Operator Conference & Meeting Room Management Pet Programs Document Services Mail Services Office Supply Management Moves, Adds, Changes Furniture Management Potential Workplace Onboarding/Training Ensures client and company materials comply with client and company brand guidelines Responds to customer requests and complaints regarding Workplace Experience services Maintains relationships with vendors that provide services and goods to the office per requirements Travel 25% (Will need to travel anywhere from San Jose to San Bruno depending on business needs) Performs other duties as assigned
SUPERVISORY RESPONSIBILITIES No formal supervisory responsibilities in this position.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE HS Diploma or GED required. A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.
CERTIFICATES and/or LICENSES None COMMUNICATION SKILLS Ability to comprehend and interpret instructions, short correspondences, memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Comfortable meeting and engaging with new people. Have a warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
REASONING ABILITY Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and ABILITIES Intermediate skills with Google Suite products such as Google Docs, Spreadsheets, Forms, Hangouts, Gmail, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Best candidates will have a genuine interest in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key. Reliable transportation to get to and from different work locations. SCOPE OF RESPONSIBILITY Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
SAFETY 1. Complete at a satisfactory level all required and assigned HSE training 2. Follow all activity policies and procedures, including all HSE related requirements at all times 3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc. 4. Report any condition which you feel could result in an accident or injury and / or stop work if required 5. Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment
Internal Number: 20004519
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.