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UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years.
UW Facilities manages the University’s buildings, infrastructure and land, with more than 1,100 employees in a variety of fields. The Asset Management group includes Capital & Space Management, Real Estate, Sustainability and other teams responsible for planning and workload management. The Operations group includes Project Delivery, Maintenance & Construction, Campus Utilities & Operations, Building Services, Transportation Services and Safety. Supporting these groups, as well as the separate Emergency Management team, are the Business Intelligence & Information Technology group and the Finance & Administration group.
Transportation Services has an outstanding opportunity for a Fleet Program Operations Specialist. Reporting to and working under the supervision of the Fleet Services Manager, this position is responsible for managing the Fleet Maintenance Program. The Fleet Program Operations Specialist will be directly responsible for utilizing AssetWorks to coordinate the maintenance and repair program for the University of Washington’s vehicle fleet, administrating the Fleet Services accident management program, and managing the warranty and recall programs. In addition to maintenance program management, this position is expected to support other activities that relate to shop and parts operations, vehicle safety related issues, vehicle rentals, and rental office operations. The Fleet Program Operations Specialist will be part of a team consisting of 4 Motor Equipment Mechanics, 1 Lead Mechanic, and 1 Assistant Manager that support the maintenance and repair of approximately 703 University of Washington vehicles, including light and medium vehicles, heavy duty trucks, and buses.
Primary Duties and Responsibilities
•Act as the administrator for the vehicle accident management program •Manage the repair process from start to finish, including taking photos, assigning a repair shop, paying invoices, and ensuring that work order costs are properly allocated. •Provide parts procurement support for staff in absence. •Assist and make recommendations for long-term fleet vehicle acquisition replacement plan. •Assist with the scheduling of intake and up fit of new vehicles and the remarketing of surplus vehicles to University standards. •Implement and coordinate the Fleet Maintenance program to effectively manage the Service Shop, ensuring that all vehicles are compliant with maintenance standards and customer service goals are met; schedule and expedite work orders for vehicle maintenance, repairs, recall, and warranty services. •Analyze vehicle repair and maintenance work orders to identify trends and implement process improvements. •Oversee process improvement actions to enhance customer service quality and value •Assist with development and analysis of program data and analysis to support program recharge rates. •Consult with customers and departments regarding Fleet Services programs, procedures and policies. •Promote Fleet Services on campus and with outside organizations and represent the program at meetings and conferences. •Provide timely program communications to staff and customers regarding Fleet Service activities and changes. •Respond to customer complaints. •Assist with the planning, development, implementation, and evaluation of strategic plans, office policy, and departmental programs; devise new procedures to facilitate administration of new policies and assist in the development of program content. Maintain program information for Fleet Services emergency response plan. •Coordinate program level Balanced Scorecard activities. Participate in division level Balanced Scorecard activities. •Provide quarterly, annual and special project activity reports. •Prepare reports, memos and correspondence using word processing, spreadsheets, database, graphics and statistical software. •Develop, modify and maintain program database, office records and filing system for program data, correspondence, reports, research, etc. •Stay abreast of industry trends and practices. •Lead and facilitate innovative practices for Fleet Services. •Perform other duties as assigned.
•Demonstrate personal integrity and trustworthiness. •Manage stressful situations and changing priorities effectively. •Anticipate, recognize and resolve problems. •Be responsible and accountable. •Use organizational skills and provide attention to details. •Maintain a positive, optimistic, and success-oriented attitude. •Exercise professionalism, which includes being tactful and courteous. •Exhibit a professional work ethic. •Continuously promote a safe work environment.
•A Bachelor’s degree AND two years of directly related experience, including customer service. •Demonstrated excellent interpersonal and oral/written communication skills; ability to work successfully with people at all levels throughout the organization and with a wide range of constituencies; ability to maintain and model composure in a fast-paced, dynamic customer service driven environment. •Ability to work independently and successfully coordinate multiple tasks within project priorities; demonstrated flexibility to meet changing/unpredictable needs. •Excellent problem-solving skills; ability to analyze complex information, and to define and solve problems; ability to function effectively within a complex regulatory environment; ability to develop and interpret policies and procedures •Demonstrated proficiency with standard productivity software include Microsoft Office Suite or equivalent
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
•Master’s degree •Experience working in the public or higher education sectors •Experience in a fleet service industry •Experience with scheduling •Experience successfully leading team members within a Lean process improvement environment
Conditions of Employment: •Possession of a valid Washington State driver’s license •Work may be required during hours beyond standard business hours or regularly scheduled shift, including weekends; professional travel may be required. •General office/shop environment. Work is generally sedentary in nature but may require standing and walking for up to 20% of the time. There are conditions caused by noise, dust, etc. Work is generally performed within an office or automotive shop environment. Exposure to materials or fumes consistent with an office or automotive shop. •May be required to move/lift up to 40 lbs. •Must be able to work in a non-smoking environment. •Regular and predictable attendance is required.
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.