Rodey Law Firm is a regional law firm located in Albuquerque and Santa Fe, New Mexico, with 75 attorneys and a total of 150 employees. We are seeking a Desktop Support and Helpdesk Technician. This position will provide front line support and guidance to end-users of the Firm's computer and telephone systems. Will receive and respond to Help Desk calls/requests in a timely manner. Refers unresolved problems to the proper IS employee for resolution.
Supports all software applications including Microsoft Office, Windows 10 and iManage DMS along with various legal packages. Build workstations using MDT. Distribute and install new applications. Install, maintain, image and move desktops, laptops and printers as needed. Place hardware service calls as needed. Fix hardware not under service contracts or supported by a third party.
Serve as backup to and assist other Information Systems staff as necessary. Share after hours/weekend support responsibilities with the IS staff.
Requirements include an IT related college degree or 2 year technical computer degree and 3+ years working in a support position at a medium to large networked environment. Two years of progressively responsible work experience with legal or professional services firm/organization preferred.
Requires PC hardware experience, thorough knowledge of software applications including Windows 10 and Microsoft Office. Intermediate skills with LAN/WAN, Windows Server, VMware and computer networks. Experience with iManage DMS, Citrix XenApp, VOIP and Concordance preferred.
Must have good interpersonal skills and a customer service oriented attitude. Ability to handle a number of projects at once, prioritize and to act under pressure. Candidate must be able to lift 50 pounds, have reliable transportation and provide proof of current insurance coverage.
Rodey Law Firm is an equal opportunity employer committed to fostering a culturally diverse environment. Firm offers congenial work environment, competitive compensation and excellent benefit package.
For consideration please submit resume and cover letter with salary requirements to email@example.com or mail to Human Resources Manager, PO Box 1888, Albuquerque, NM 87103. Please refer to "ILTA Ad" when applying in subject line or cover letter.
Internal Number: DST (ILTA)
About Rodey Law Firm
Rodey Law Firm is a regional law firm with offices in Albuquerque and Santa Fe, New Mexico. With over 75 lawyers, we're one of the largest firms in New Mexico.
We have both a Litigation and Business Department and handle a wide variety of matters.
Rodey lawyers have a distinguished history of trying and winning jury and non-jury cases in all of New Mexico's state and federal courts. We have a reputation of successfully arguing cases on appeal in the state and federal systems. We work with our clients to achieve the best possible settlement when a resolution short of trial is appropriate. We always seek to obtain the very best results for our clients at every stage of the legal process.