The Bilingual Program Assistant has extensive contact with the public and must develop and maintain a working knowledge of the programs and services offered by the Clinical Programs unit, as well as the proper protocols and procedures required to obtain the clinic services and the ability to relay information about how the Clinic's program offerings are beneficial to students and members of local communities. The primary functions of this position are: *Oversight and coordination of day-to-day duties for students and attorneys in the clinic *Direct interaction and communication with the community and serving as a knowledgeable resource about the clinic's operations and how the clinic serves students and the community. *To serve as a liaison between Clinical Programs staff and a high volume of culturally diverse walk-in clients; to route incoming phone calls to the Clinical Programs Manager, attorneys and certified law students. *This position will occasionally require travel to off-site meetings and court hearings.
Must be able to lift 25lbs and be able to move tables and chairs for special events, with or without an accommodation.
Education and Experience:
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
*Fluent Spanish and English speech and comprehension, as well as the ability to translate documents and interpret conversations from English to Spanish and Spanish to English *Solid mental strength to be able to process delicate and confidential information *Have reliable transportation to travel to off-site meetings and court hearings. *Must have ability to interpret and translate sensitive legal and personal information involving domestic violence, sexual/physical abuse, family issues, immigration/asylum related hardships, housing evictions, and sensitive employment issues *Knowledge of legal terminology *Ability to exercise judgment and discretion in providing information and the ability to maintain strict confidentiality *Knowledge of general office protocols and procedures regarding mail, faxes, filing, email, customer service and multi-line phone skills. *Advanced computer proficiency in Microsoft Office Professional Suite *Ability to multi-task, be detail-oriented and exercise advanced organizational skills *Exercise effective written and oral communication and excellent customer service skills *Ability to stay calm in situations that involve complex stressful and emotional legal issues
Prior legal knowledge a plus Prior experience with a multi-line phone system a plus. Prior experience in higher education a plus
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.
Internal Number: 169560
About The University of North Carolina at Chapel Hill
Carolina rates among the nation’s great institutions of higher education, set on an historic and beautiful campus that celebrates all four seasons. Carolina’s students, faculty and staff come here from around the world, bringing varied cultural, racial and ethnic heritages that help make UNC-Chapel Hill a thriving intellectual center. We’re repeatedly ranked the nation’s best value in higher education for students seeking to earn a college degree – the University has garnered the top spot each time since the ranking’s launch in 1998.Whether you’ve just started your career, are new to academia or are a seasoned professional with assorted campus experiences to draw on, we hope you will find a great place at Carolina.