To assist the College in pursuing its mission and provide support services for the academic program. Tasks include providing telecommunications during emergency situations, maintaining professionalism in all conditions, general duties aiding in the operation of the security office, and other duties as assigned.
Minimum Qualifications Required:
Education required to ensure success in this position: •High School Diploma, required •Or, equivalent
Experience required to ensure success in this position: •One year experience in telephone and dispatch equipment operations desired. •Experience is needed in computer keyboarding. Special skills, knowledge and abilities: •Must possess good customer service skills and be able to maintain confidentiality. •Must possess the ability to complete duties under extreme pressure using sound judgment with a high degree of accuracy. •Must be efficient in database navigation and entry. •Written and verbal communication skills and abilities are necessary to receive, process and provide information and respond to requests.
License, certification, or registration necessary: •First Aid Certification •CPR Certification Physical requirements: •Computer literacy and manipulation of data; •Operation of electronic equipment is necessary to process telephone calls on the emergency/business telephone and for radio communications. •Mobility is necessary to regularly walk, sit and stand in the office. •Must be able to respond quickly in the event of an emergency and must maintain a working phone number for call outs in the case of such an emergency. •Must be able to respond to audible alarms. •Must be able to answer telephones/radios. •Must be able to operate keyboard and manual dispatch radio. •Must be able to quickly move to a safe shelter area in the event of an emergency Environmental conditions: •Must be able to sit for long periods of time in an enclosed environment and remain attentive to different types of communications devices such as two way radio, phone, alarm monitors and customers. •Must be able to relocate immediately to a remote command center outside or in a different building in case of emergency. Ability to operate the following vehicles or equipment: •Vehicle operation not required but must have transportation to be able to be on-call and respond to Public Safety in an emergency. •Computer •Telephone •Radio communications •Standard office equipment
Primary duties and responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Regular and predictable attendance is essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Perform various job duties, while under the pressure of emergency situations, with high degree of accuracy and efficiency. Employee needs to be able to accomplish all duties with minimal supervision. •Ensure mature, professional, and consistent responses to inquiries, contacts, and emergencies calls in order to reduce liability concerns by providing professional telecommunications over monitored emergency services radio network, phone, email, and in person. Part of this includes being able to prepare correspondences for the department to include letters, memos, notices, and emails to campus. •Perform other duties as assigned, including being able to fulfill requests to work alternate hours when required, and when this coverage is necessary i.e. in instances of staff illness, holidays, vacations, or emergencies, being capable of completing the duties of the shift. •To be able to provide the everyday services of the Public Safety department, including dispatching, answering an emergency phone, entering data, navigating databases, filing, monitoring and clerical support, operating office while on duty, contacting emergency repair personnel, and being able to handle emergency situations. •Employee must be able to maintain the motor pool reservations from requesting departments, help insure that the fleet is properly maintained and cleaned. Responsible for research of and purchase of new vehicles with oversight from the Department Coordinator. •Handle oversight of key request email and coordinate with appropriate access control facilitator. Help to maintain all logs and distributing for key access. •Administrative roles for motor pool software and key access software as well assisting Coordinator with administration of other Public Safety software Programs(Cameras, CAD, Payroll, and Scheduling) •Provides hands on training for motor pool students
Other roles/duties will be assigned as necessary to assist the College in the attainment of the goals set forth and the enhancement of a positive, respectful learning environment for all staff, faculty and students.
Berea College achieved national distinction as the first coeducational and interracial college in the South. With an emphasis on service to the people of Appalachia and beyond, Berea enrolls 1,600 students from 40 states and 70 countries. The College has a longstanding commitment to interracial education; here, people of different races seek to learn from and about each other, while also living together. Berea is among the most racially diverse private liberal arts colleges in the United States. It admits only students whose families are unable to afford the high cost of tuition and awards each of them a Tuition Promise Scholarship, meaning no student ever pays tuition. Berea’s students excel in the College’s supportive but demanding academic environment, and many are the first in their families to graduate from college. The College is one of nine federally recognized Work Colleges, and all students hold a position in which they work 10-12 hours per week. Washington Monthly Magazine has consistently ranked Berea in the top 3 of Liberal Arts Colleges for its success in educating and graduating academically talented, low-income students who become service-oriented leaders in their professions and communities; in 2016 and 2017, the magazine ranked it number 1.