A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
University Unions Overview University Unions is a self-funded auxiliary enterprise which serves the campus through its three historic unions (Michigan Union, Michigan League, Pierpont Commons), academic meeting and dining facility (Palmer Commons), Center for Campus Involvement (over 1,500 student organizations and hundreds of programs), and works in close partnership with Conferences & Event Services and Michigan Dining to provide student-focused and customer-oriented service to the campus community. Total budget volume for University Unions approximates $20 million. University Unions directly employs 75 regular staff and 250 student staff. University Unions is in the middle of at 2-year, $86 million renovation to the iconic Michigan Union, set to open in winter 2020.
The Pierpont Commons is one of four facilities in the University Unions organization. This position reports to the University Unions Associate Director/Director of Campus Involvement, and serves as an important leader for building community. The Pierpont Commons Manager is responsible for managing and leading this 90,000 square foot building that opened in 1965 and today hosts approximately 1,600 events, with an annual building revenue stream of more than $2 million. The Pierpont Commons serves as the heart of the U-M North Campus community with nearly 10,000 visitors each day and features five leased operations (food, bookstore, credit union) and University services such as a Wellness Zone, Registrar, and Public Safety. This position will provide important day to day management of the facility in addition to some UU-wide responsibilities.
The Pierpont Commons Manager is responsible for providing leadership for the efficient operation and management of the facilities, services, and operating budgets. Lead initiatives to ensure operational excellence in aspects of hospitality management. This position requires exceptional interpersonal skills in order to coordinate all aspects of the operation with University Unions, tenants, Michigan Dining, Conference & Event Services, Student Life Auxiliary facilities, and the North Campus Community.
Serve as daily manager on duty.
Ensure daily building operations, including opening/closing procedures, staff coverage and general building upkeep. Assist at night and on weekends and holidays in providing on-call and emergency support.
Manage audio visual needs for the facility and clients, including planned improvement and replacement of equipment.
Work in partnership with Michigan Dining, Conferences & Event Services, Campus Involvement, and Student Life Facilities to ensure the best student and visitor experience possible.
Serve as the primary liaison with tenants of the Pierpont Commons including university departments, student organizations and non-university business partners in leased space (e.g. bookstore, food service, bank, computer retail).
Oversee space analysis survey and make recommendations on appropriate space usage changes.
Coordinate University Unions-wide emergency planning, safety, and security including annual BIRT trainings, table top exercises, and communication coordination, including participating on the Student Life emergency planning team.
Assure compliance with university regulations governing fire safety, sanitation, employee and guest safety, building security, purchasing, and fixed asset and equipment inventory control.
Work collaboratively with the other University Unions operations staff to ensure consistent student training, operational standards and excellence, consistent audio visual systems and AV planning.
Supervision and Student Advising (25%)
Hire and supervise student building managers, audio-visual, meeting set-up student employees to assure a high level commitment to hospitality for all facility users.
Develop a staff that is responsive to the diverse needs of the campus community, provide an outstanding customer experience, foster empowerment with accountability, and assure commitment to hospitality services.
Supervise University Unions administrative support and daily Pierpont administrative functions.
Collaborate with UU Associate Director to advise the Pierpont Commons Board of Representatives.
Ensure the Pierpont Commons is a student-focused, vibrant center for campus life that serves the U-M North Campus community for student organization activities, conferences, dining and studying.
Ensure the role of the college union, student learning and development, the student experience, and serving the campus community are balanced with revenue generation expectations.
Develop, implement and evaluate facility policies and procedures for the Pierpont Commons and collaboratively for University Unions.
Embrace and maintain the unique culture of the Pierpont Commons and its North Campus role while ensuring the facility is an inclusive and welcoming place for students, faculty, staff, alumni and guests.
Financial Responsibility (15%)
Develop budgets and achieve financial expectations for areas of responsibility. Evaluate and implement revenue generating opportunities to advance the mission of the organization. Identify cost efficiencies for short and long term success. Balance the auxiliary needs of generating revenue with being focused on students as primary stakeholders.
Manage payroll and time approval for student employees and FTE.
Collaborate with appropriate University Unions staff and other university offices in the preparation of specifications for renovation, equipment purchases and service contracts.
Serve on Division of Student Life and other University committees as needed.
Additional duties commensurate with role.
A Bachelor's degree or an equivalent combination of education and experience is required.
A minimum of five years of professional experience in college unions, housing, student activities, facility management or related is required.
Comfort with technology, including audio visual, and interest in learning and applying new technologies for facility and customer experience.
Master’s degree in Higher Education Administration or related field.
Experience with facility scheduling software is highly desirable.
Audio visual experience in a facility environment.
Proven success in the management of a facility with success in balancing diverse student, department and academic needs.
Ability to work collaboratively across a complex university structure.
Considerable knowledge of University of Michigan and department policies, rules and regulations.
PLEASE NOTE: Minimum Salary: $72,000. Actual salary commensurate with experience, education and equity factors.
This role may have reporting obligations under Title IX and Clery.
Proven successful organizational, management, leadership, communication and interpersonal skills are required.
Demonstrated personal commitment to diversity and a solid understanding of cultural, ethnic and individual differences is required.
Competence with Google Suite, Microsoft Word, Excel and PowerPoint are required.
Developing and adhering to operations budget; prioritizing and proposing capital needs; creating and managing student employee payroll
This position requires flexibility in working hours including evenings and weekends.
Ability to move and transport items weighing up to 50 pounds and move chairs and tables for the set-up of meeting rooms.
Administrative Assistant Intermediate
Approximately 25 student employees
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 172710
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.