Tasks include providing telecommunications during emergency situations, maintaining professionalism in all conditions, general duties aiding in the operation of the security office, and other duties as assigned.
**Duties, rank and salary are dependent upon candidate's education, experience and license/certification. Primary Duties & Responsibilities:
· Perform various job duties, while under the pressure of emergency situations, with high degree of accuracy and efficiency. Employee needs to be able to do all duties with minimal supervision. · Ensure mature, professional, and consistent responses to inquiries, contacts, and emergencies calls in order to reduce liability concerns by providing professional telecommunications over monitored emergency services radio network, phone, email, and in person. Part of this includes being able to prepare correspondences for the department to include letters, memos, notices, and emails to campus. · Perform other duties as assigned, including being able to fulfill requests to work alternate hours when required, and when this coverage is necessary i.e. in instances of staff illness, holidays, vacations, or emergencies, being capable of completing the duties of the shift. · To be able to provide the everyday services of the Public Safety department, including dispatching, answering an emergency phone, entering data, navigating databases, filing, monitoring and clerical support, operating office while on duty, contacting emergency repair personnel, and being able to handle emergency situations.
Additional duties for Rank II · Data entry into database, including campus facility keys for students, faculty and staff, and vehicle registration. Build accounts for vehicle registrations. · Monitor and update emergency contacts · Update and monitor alarm codes. Maintain codes within database system. Communicate alarm code updates to appropriate users. · Manage event tracker for building security using CAD system. Additional duties for Rank II, III · Train new Telecommunicator staff members on appropriate systems, procedures and protocols, as needed · Supervise and mentor student workers, enabling them to gain relevant skills and stay on task. · Process and provide citations for unauthorized vehicles with parameters of Berea College campus property.
Education required to ensure success in this position: · High School Diploma, required · Or, equivalent
Experience required to ensure success in this position: · One year experience in telephone and dispatch equipment operations, desired. · Experience is needed in computer keyboarding.
Special skills, knowledge and abilities: · Must possess good customer service skills and be able to maintain confidentiality. · Must possess the ability to complete duties under extreme pressure using sound judgment with a high degree of accuracy. · Must be efficient in database navigation and entry. · Written and verbal communication skills and abilities are necessary to receive process and provide information and respond to requests.
License, certification, or registration necessary: · First Aid Certification (or ability/willingness to obtain within first 6 months of employment) · CPR Certification (or ability/willingness to obtain within first 6 months of employment)
Physical requirements: · Computer literacy and manipulation of data; · Operation of electronic equipment is necessary to process telephone calls on the emergency telephone and for radio communications. · Mobility is necessary to regularly walk, sit and stand in the office. · Must be able to respond quickly in the event of an emergency and must maintain a working phone number for call outs in the case of such an emergency. · Must be able to respond to audible alarms. · Must be able to answer telephones/radios. · Must be able to operate keyboard and manual dispatch radio. · Must be able to quickly move to a safe shelter area in the event of an emergency Environmental conditions: · Must be able to sit for long periods of time in an enclosed environment and remain attentive to different types of communications devices such as two way radio, phone, alarm monitors and customers. · Must be able to relocate immediately to a remote command center outside or in a different building in case of emergency.
Ability to operate the following vehicles or equipment: · Vehicle operation not required but must have transportation to be able to be on-call and respond to Public Safety in an emergency. · Computer; · Telephone; · Radio communications · Standard office equipment
Berea College achieved national distinction as the first coeducational and interracial college in the South. With an emphasis on service to the people of Appalachia and beyond, Berea enrolls 1,600 students from 40 states and 70 countries. The College has a longstanding commitment to interracial education; here, people of different races seek to learn from and about each other, while also living together. Berea is among the most racially diverse private liberal arts colleges in the United States. It admits only students whose families are unable to afford the high cost of tuition and awards each of them a Tuition Promise Scholarship, meaning no student ever pays tuition. Berea’s students excel in the College’s supportive but demanding academic environment, and many are the first in their families to graduate from college. The College is one of nine federally recognized Work Colleges, and all students hold a position in which they work 10-12 hours per week. Washington Monthly Magazine has consistently ranked Berea in the top 3 of Liberal Arts Colleges for its success in educating and graduating academically talented, low-income students who become service-oriented leaders in their professions and communities; in 2016 and 2017, the magazine ranked it number 1.