Swing Shift Visitor Service & Safety Officer   

Department: Visitor Services

Reports to: Chief Security Officer

Location: Wheaton, IL

Opportunity

The Visitor Service and Safety Officer ensures the security and safety of the staff and visitors, and the physical assets of Cantigny Park. This position also supports the implementation of the Foundation’s special events and programs throughout the year. The ideal candidate has experience in visitor services, security, parks and recreation, or other related fields; and is committed to providing a high level of customer service to visitors. This is a swing shift position (12pm to 8:30pm, Thursday through Monday).

Responsibilities

• Monitor the security and communications equipment in the Operation Center following standard procedures as outlined in the general and specific orders
• Respond to fire and burglar alarms and follow established procedures
• Become knowledgeable in a wide range of information regarding the McCormick Foundation to relay accurate and timely information to visitor inquiries
• While on patrol, make continual security and safety checks of all facilities and grounds and report all findings to the operations officer. Document all incidents and communicate with supervisors if required.
• Assist in the implementation of the special activities program to include but not limited to, set up and break down, assisting vendors with transporting supplies, moving tables/chairs and putting up tents
• Use established crowd control and parking procedures when required
• Enforce all Cantigny rules and regulations
• Be able and willing to make foot patrols in all weather conditions
• Operate the cash register in the park entrance booth
• Be knowledgeable in procedures for all shifts if required to work them
• Respond to visitor assistance calls to include first aid, tram service, motorist assist and any other assistance issues that arise
• Perform light maintenance on the grounds when required
• Assist the Cleaning Team with trash removal when required
• Answer the main Cantigny phone line in the absence of the Park Registrar
• Participate in an on-going professional development program with the guidance of your supervisor
• Provide for personal safety in the workplace by attending and completing all required safety training, knowing and following existing safety rules including the applicable use of personal protection equipment, the proper operation of tools/machinery and proper handling of hazardous materials, and reporting any unsafe conditions to respective supervisor