To apply for this position, please upload your resume and cover letter as one document. The cover letter should address your fit for the position as well as your professional commitment to diversity, inclusion, justice, and equity.
The School of Social Work Information Technology team is seeking two Instructional Learning Assistants or AV Technicians to support the instructional technology and audio/visual needs of the faculty, students, and staff of the School of Social Work.
Areas of support include classrooms, meeting rooms, event spaces, and other end-user computing environments within the School of Social Work. These individuals will troubleshoot issues, provide training, and technical assistance as requested by instructors, staff, and students within the School of Social Work Building. Individuals in this position will be expected to be excellent communicators while triaging support requests through a variety of mediums including callers, walk-in patrons, a ticketing system and email.
Primary Areas of Responsibility:
Technical Assistance - 30%
Provide front-line technical support for all School of Social Work instructional and audio-visual equipment including projectors, sound amplification, video cameras, lecture capture systems, microphones. Assist faculty, staff, and students to interact with audio/visual and computer technology in classrooms as well as with equipment they bring with them. Schedule and provide setup assistance and support for video/web conferencing and special events. Assist in the hiring, training, and mentoring of student staff who provide additional support. Facilitate equipment loans for A/V and computer equipment.
Classroom Technology Support - 25%
Assist with regular daily inventory checks and maintenance of classroom and meeting room spaces. Provide first level support for e-learning systems including Canvas while redirecting or collaborating with other support personnel when required. Arrange repairs and replacement of defective equipment. Assist with the provide training and documentation on the use of available classroom technology. Provide input and assistance with AV design for classroom renovation projects. Work with SSW-IT on classroom technology lifecycle management.
Video Production - 25%
Provide general videography services using video equipment and web-based lecture capture tools. Perform video editing to create and deliver professional quality content.
Special Projects - 10%
Based on experience and skill set, special projects may include assistance with other technology needs. These may include creating custom A/V solutions, assisting with pilots involving new classroom technologies, updating web pages.
Learning and Growth – 10%
Cultivate new skills and competencies by taking a self-directed approach to stay current on modern instructional technologies.
Bachelor’s degree, relevant associates degree, or comparable professional experience
Strong customer service and desire to help people with technical needs
Familiarity with Windows and Mac computing platforms
Experience with digital video editing
Ability to interact with faculty, students, and staff professionally and respectfully
Effective communication skills, both verbal and written with an ability to communicate technical concepts to non-technical users
Experience in troubleshooting and resolving technical issues under pressure and effectively manage multiple, simultaneous tasks
Familiarity and experience with video and audio equipment including cameras/recorders, tripods, and microphones
Experience running small event audio including wireless microphones and sound mixer
General knowledge of Canvas or similar learning management system
Able to work independently and manage time to respond to requests in a timely manner
Move and transport objects such as projectors, screens, monitors, equipment carts, AV racks and podiums weighing up to 50lbs
Familiarity with the University of Michigan IT environment and services
Experience using the following tools (or equivalent): Adobe Photoshop, Adobe Premiere, Final Cut Pro, BlueJeans, Camtasia Studio, Kaltura
Familiarity with ADA requirements in regards to making multimedia accessible to people with disabilities
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
There are two positions available, one with a typical work schedule of 7am-4pm Tuesday-Saturday and one with a typical work schedule of 12:00pm-9pm Monday through Friday. Both positions may have occasional deviations for special events. Both positions are non-exempt and are eligible for overtime pay if required.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 160200
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.