| As a member of a fast-paced, customer service oriented team, the Program Coordinator is responsible for administrative coordination of an annual portfolio of professional education programs, products, and services supporting all phases from design through development and delivery both on-site and online. In a team-leader role, the Program Coordinator is responsible for delivering exceptional customer service to faculty and program participants in close collaboration with PPE Portfolio Directors. Conducts planning and execution of program activities, using a production checklist and timeline, as well as a project-management document each program, and adheres to programmatic deadlines. The Program Coordinator reports to the Assistant Director of Program Operations.|
Communicates regularly with key program stakeholders including the Assistant Director of Program Operations, Portfolio Directors, Educational Chairs, program faculty and facilitators, other program team members, and Admissions and Finance teams, managing the flow of information and materials to effectively deliver high-quality programs. Responsible for development and dissemination of program schedules, material production schedules, mailings, and participant communication in accordance with established program timelines and best practices.
Organizes all program material production, including program websites, readings and assignments, digital and printed program materials, signage, evaluations, etc. Arranges and coordinates all program logistics in close collaboration with on- and off-campus partners (Operations, IT, Catering, etc.), including program space and special-event venues, media and IT services, catering, transportation, school visits, tours, and other program-related activities. Prepares for and participates in team meetings, all-staff meetings, and any program-specific or organizational meetings as needed.
Regularly collaborates with colleagues on program-related projects and executes other duties in support of PPE's work. Serving as an ambassador of PPE, coordinates and oversees program delivery activities from registration to closing; actively manages classroom and other program spaces, delivers program-related webinars, and provides customer-service support to faculty and participants on-site and online. Delegates work to Program Assistant and student interns, offering guidance as necessary and ensuring satisfactory completion of assigned tasks. Contributes to and works within program budgets; processes all program-related invoices, faculty honoraria and reimbursements in a timely way; monitors and reconciles expenses and reviews contracts as necessary.
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Salary Grade: 055
Union: 55 - Hvd Union Cler & Tech Workers