SUMMARY: The position of Admissions Counselor supports all efforts executed by the Office of Traditional Undergraduate Admissions. Outstanding communication and organizational skills, along with a student-first mentality are essential to ensure successful enrollment and outreach efforts through recruitment travel, secondary school relations and programmatic responsibilities within the office.
The primary function of this role is to attract, engage and enroll first-time, first-year degree seeking students from a designated territory. This role requires strong working relationships with the leadership in the traditional undergraduate admissions office and various stakeholders throughout the university to plan and execute an effective territory management strategy. This person’s territory will be split between in-state and out-of-state responsibilities. In addition, this person will be expected to contribute on 1-2 programmatic responsibilities within the office that complement our enrollment efforts.
Excellent oral, written and interpersonal communication skills in a fast-paced environment are essential, as is a professional and resourceful approach. All admissions counselors must possess outstanding demonstrated customer service experience that incorporates a global perspective along with a commitment to diversity. The successful candidate must be able to succeed in a team setting as well as in one-on-one interactions. This individual must possess the skill to prioritize numerous, dynamic tasks. A high level of proficiency in Microsoft Office suite of products (Outlook, Access, Word, Excel, etc.) is necessary. Evening and weekend work is sometimes required during busy seasons, as is the ability and willingness to travel by personal auto and/or public transportation. This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and therefore is not eligible to earn overtime pay or compensatory time off for additional hours worked.
Essential Duties and Responsibilities
Admissions Counseling Duties:
Plan and execute 8-9 weeks of recruitment travel within an assigned territory annually. Coordinates visits to high schools, hosts student receptions, represents Queens at college fairs and attends alumni events in assigned regions during fall, spring, and summer months
Responsible for enrolling a designated number of new freshman students from assigned territory
Must maintain strong relationships with prospective students and their families by accurately communicating the value of a Queens education through all stages of the admissions process
Provides enhanced and direct customer service to all on-campus visitors, fall open house and spring yield program participants, and constituents from assigned regions
Prepares and delivers on-campus group information sessions for visiting families (daily in rotation)
Maintains regular telephone and email contact with prospective students, families, and secondary school counselors regarding the admissions process and the status of multiple and ongoing admissions decisions
Represents the office of admissions to constituents in assigned regions. Conducts market/territory research to identify prospective undergraduate students and plan travel accordingly
Prepares and delivers presentations for prospective students and families
Prepares reports at the conclusion of travel seasons with market analysis and recommendations for future opportunities
Evaluate, review and recommend admissions decisions on all applications submitted within territory: admit, wait list and deny; ensuring the enrollment of a freshmen class that meets the strategic goals of the university
Make recommendations to senior leaders in the department regarding merit scholarship consideration of prospective students in an effort to yield admitted students seeking economic support to the university
Attend and participate in on-campus activities, such as fall open house programs, major on campus interview events, spring admitted student yield programs, etc. and provide other customer service support as needed
Participates in professional development opportunities, diversity initiatives, on-campus programs, and general office support, etc.
As an admissions counselor, this person will be asked to serve as support for 1-2 programmatic responsibilities as part of our enrollment process. Examples of these initiatives include, but are not limited to:
Assisting campus visit coordinator with open house logistics
Participating in set up and breakdown of campus events
Help plan and communicate orientation details to international students
Other duties and special projects may be assigned to meet department and/or university goals
Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, child birth and conditions related to pregnancy or child birth), sexual orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs.
Any individual with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Queens' job search/selection process should contact the Director of Human Resources at 704.337.2297 or firstname.lastname@example.org.
Experience, Knowledge and Skills Required:
Bachelor’s degree or an equivalent combination of training and experience, which includes at least 1-3 year of relevant experience.
1-3 years of experience in admissions, enrollment management, recruiting or like field
Excellent organizational skills with acute attention to detail
Strong interpersonal skills and leadership qualities, including the ability to quickly establish rapport with a wide spectrum of people, both external and internal to the university
Proven ability to maintain and project a professional image at all times when representing the university
Excellent verbal, written and interpersonal communication skills; proven ability to plan and deliver effective presentations to small and large groups
Demonstrated organization and planning skills; strong follow-up and follow-through skills
Proven ability to identify and resolve problems in a timely, creative, win-win manner
Must be able to work in a fast-paced environment with demonstrated ability to effectively prioritize multiple competing tasks and demands
Computer proficiency, particularly in MS Word, Outlook, PowerPoint, Excel
Ability to work independently and as a member of a team
Proven ability to quickly learn and apply new information
Availability to work a flexible schedule, including nights and/or weekends to meet demands of the position
Physical Requirements (with or without reasonable accommodation)
Visual Abilities: Read reports, create presentations and use a computer system – 75-100% of the time
Hearing: Hear well enough to communicate with co-workers, vendors and students – 75-100% of the time.
Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems – 75-100% of the time
Mobility: Open files and operate office machines; move between departments and attend meetings across campus – 75-100% of the time
Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly – 75-100% of the time
Lifting, Pulling, Pushing: Exert up to 30 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects – 50-74% of the time.
Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions – 75-100% of the time.
Work in office environment, involving contact with students, parents, faculty, staff, service providers and vendors.
Work requires local and overnight travel, and regular evening or weekend work to accomplish objectives of the position.
Work requires regular travel by car or public transportation. Unblemished North Carolina driver’s license or the ability to acquire one is required.
Work requires occasional evening and/or weekend work to accomplish objectives of the position.
Work has deadlines, multiple interruptions, high volume and may be stressful at times.
Nestled in a historic tree-filled neighborhood just minutes from Uptown Charlotte, Queens has provided students with transformational experiences for more than 160 years.
A private, co-ed, masters-level university, Queens serves undergrad and graduate students in academic programs across the liberal arts and sciences as well as the professional fields of business, communication, nursing, health and education. All degree programs are grounded in a liberal arts core to help students hone their critical thinking, problem solving and communication skills.
With a 10:1 student-faculty ratio, the university is known for its student-centered mentality, welcoming southern hospitality and talented and caring faculty. Queens fosters student success through an intimate learning environment and excellence in teaching.
In keeping with its Presbyterian heritage, responsibility and service to society are critical components of Queens' culture, as expressed in its motto "Not to be served, but to serve."
Queens emphasizes active, collaborative learning with a focus on a 21st century global curriculum that takes students beyond the classroom and into the Charlotte community and the world... at large. With the city of Charlotte as an extended campus, students have the opportunity to launch into abundant internships, community service and academic partnerships. Undergraduate students must complete at least two internships. In addition, the majority of Queens' undergraduates study internationally in hundreds of countries via faculty-led study tours, international internships, language-immersion programs and semester exchange opportunities.
By graduation, students have obtained a comprehensive education grounded in the liberal arts and filled with opportunities to ready them for successful careers and meaningful lives.