The relocation specialist position is a key role in TEC Services subsidized housing relocation efforts. Assists individuals and families living in subsidized housing to relocate with a Housing Choice Voucher (HCV) to private rental housing suitable to meet their needs in traditional and mobility/opportunity areas. Assists individuals and families with connections and referrals to needed resources in new communities (e.g. childcare, youth programming, school enrollments/transfers, healthcare, etc.).
Functions • Determines housing and community resource needs of clients through assessment; • Provides assistance and referrals to TEC Services existing network of partner agencies; identifies new partner agencies as needed; • Provides housing search assistance by providing housing leads, scheduling appointments to view units; transporting clients on unit tours, etc; • Assists with the recruitment of landlords into HCV program to provide units; • Serves as a liaison between the client and landlord to facilitate the application and leasing process; serve as a client advocate for housing overall; • Monitors the lease-up process such as the housing authority form completion, inspections, rent determination through lease signing; and intervenes if necessary to keep the process moving forward if possible; • Monitors client retention in housing and maintains contact for up to 60 days post-move with client; • Encourages community integration in new neighborhood by providing information on events and activities; • Work with supervisor to take complaints from clients regarding any suspected discrimination so the supervisor can refer to local fair housing agency and follow up until disposition • Maintains databases, necessary files and other documentation; and • Performs other duties as required.
Qualifications Individuals must have: experience working with low-income individuals and families in a housing, social service or equivalent context; some knowledge regarding subsidized housing programs, social service provision and fair housing laws, or the ability to learn about these topics quickly through company training; proficiency in Microsoft Office Suites; ability to communicate effectively orally and in writing; and ability to maintain positive working relationships with landlords/owners, clients, social service agencies, and co-workers. Experience with case management software a plus.
A bachelor’s degree from an accredited college or university is preferred; however, equivalent experience is acceptable
Special Requirements • Possession of a valid driver’s license and automobile insurance • Flexibility with working occasional evenings and weekends.
About TEC Services Consulting, Inc.
Founded in 1990, TEC Services, a privately-held, Naperville-based international information technology and community development consulting firm with expertise in managed services, networking, application development, public housing, workforce development, economic development and strategic planning.