This position manages Custodial Services Operations and provides leadership to achieve superior customer service for clientele, provide clean, safe and properly maintained facilities in an efficient and cost effective manner. Responsible for the allocation of resources and management of operating budget. Develops and implements short and long range plans for assigned components while supporting the short and long range goals of the Facilities Master Plan. Directs and provides guidance to subordinate staff and custodial activities through policies, procedures, State/Federal regulations, and contracts. Represents the organization to both internal and external constituencies.
Administrative Responsibilities: - Direct the operations of assigned components of the Custodial Services unit through effective planning, staff development and delegation. - Develops and implements short and long range plans for assigned components while supporting the short and long range goals of the Facilities Master Plan. - Collaborates with the Senior Leadership team on construction, renovation, infrastructure projects and maintenance; provides input and recommendations to strategic 5-10 year plan. - Assist in the development and implementation of Facilities service level agreements. - Maintain a standard of excellence for both work processes and outcomes with a strong emphasis on customer service. - Participates and represents the organization to both internal and external constituencies; attend meetings as required and needed. - Plans, administers and controls expenditures (labor, supplies and equipment) - Prepares and/or reviews estimate of job costs, review with costs of completed work. - Analyze staffing levels to ensure campus service agreements are met and staffing levels are benchmarked - Oversee recruitment, hiring and ensure training. - Develops specifications and approves purchases of supplies, equipment and material required by the department. - Research, recommend, develop and implement adopted industry standard Best Practices for Custodial Services and assigned units. - Maintain and update Custodial Services Operations manual. - Develop and implement departmental policies, procedures and guidelines; including service plans outlining tasks and expectation for employees, indicating a detailed daily, weekly, quarterly and annual schedule for cleaning of facilities. - Develop and maintain a safety program. Ensure staff are trained in compliance with university regulations. - Serve as the campus representative to the Kittitas Valley Solid Waste Advisory committee. - Oversee and coordinate refuse and recycling activities campus wide. - Direct the pickup and disposal of surplus property. - Coordinate special moving projects to accommodate office moves. - Ensure classroom standards for furniture and appearance are met. - Monitor the operation of the swimming pool on a regular basis. Ensure water tests for equipment calibration are performed and advise employees of proper procedures for pool maintenance. Maintain pool certification; keeping current with pool regulations and procedures. - Oversee and coordinate custodial services and setup of facilities, for campus events, special events and conferences. Services include but not limited to: housekeeping, meeting room setup; delivery, setup and troubleshooting audio-visual and media equipment, delivery and setup of refreshment breaks as well as any special deliveries. - Responsible for the validation of customer concerns as they pertain to custodial; oversee the inspection, troubleshooting, and initiation of maintenance work orders as needed. - Use various data base software to: run, print, analyze and interpret reports as an aid to determine priorities, lock and unlock deadlines and work assignments. - Use Microsoft office suite to: create correspondences, memos, emails, documents, reports, schedule, spreadsheets, and data base. - Ensure a complete inventory audit is monitored and performed annually of all equipment, linens, etc. - Meet with vendors.
Supervisor Duties - Clearly defines performance expectations, ensure accountability, and provides ongoing informal feedback, coaching, and mentoring. Conducts formal performance evaluations; - Ensures employees have necessary resources; - Oversees and directs the work of staff; serves as mentor, coach and leader, and resolves complaints or issues; - Promotes professional development opportunities; - Develops and fosters supportive working relationships, motivation and engagement; - Communicates information to staff on an ongoing basis to influence staff engagement and to be a part of a larger community; - Takes corrective action in a timely manner; - Recognizes and rewards employees for good performance; - Schedules employee work hours/shifts; monitor hours worked; approve payable time and absence requests; - Adjusts leadership style as needed to achieve results; - Recognizes value of and promotes diverse workforce. Values and encourages diverse perspectives, creativity and teamwork - Other duties as assigned
Experience managing or supervising custodial cleaning staff in a large scale hospitality, industrial, or institutional setting. OR Equivalent combination of education and/or experience which demonstrates the ability to perform the essential function of the position.
Excellent written and verbal communication skills, including the ability to create letters, documents, and email.
Experience using Microsoft Office Suite software, especially Excel.
Demonstrated ability to establish and maintain effective working relationships.
Bachelor's degree and experience which demonstrates the ability to effectively perform the essential functions of the position.
Experience managing custodial operations in a multi-facility hospitality, industrial or institutional setting.
Knowledge in all aspects of maintenance of large scale swimming pool.
Knowledge in refuse and recycling programs.
Experience setting up for special events, conferences or meeting rooms and coordinating necessary support to meet client needs.
Experience managing operating budget.
Experience using MS Access or similar data base software.
Comprehensive safety training.
Perform our Best: Interact daily with faculty, students, staff and others in the campus community in a professional manner. Treat others and be treated with respect; perform with integrity, honesty and professionalism; participate constructively in open communication; help to resolve issues and difficult situations in ways that reduce conflict and maintain good working relationships; improve work performance and take an active part in generating a mutually supportive environment. Recognize that diversity is an asset and value cultural, physical and professional differences.
Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules.
Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.
Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.
Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.
Commitment to Diversity: Recognizes the value of diversity and helps create environment that supports and embraces diversity.
Pay, Benefits, & Work Schedule
Salary: Starting Salary $54,400
Schedule/Appointment: Non-scheduled work week depending on the needs of the department.
Working Conditions: Work is performed in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer work station for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel may be required.
This position may work indoors and outdoors, at times in hot/cold/noisy/dirty/wet/confined areas such as mechanical rooms, manholes and excavations, and may need to physically access work areas with the equipment and tools necessary for completion of the job. This often requires standing/crawling/bending/walking/climbing while carrying/pulling/pushing/lifting associated with equipment or tools. Occasional overtime is required and shift work may be required. May need to drive a service vehicle in congested areas.
Required to work weekends, evenings and holidays. This position works indoors as well as outdoors, including work in inclement weather during both daylight and hours of darkness. This position requires extensive walking, lifting, carrying (up to 50 pounds) and/or moving of equipment and furniture, bending, stooping, kneeling and other physical movements as required by the essential functions of this position. This position is considered an essential position and availability will be required to respond to University emergencies.
Benefits : CWU offers a comprehensive benefits package including medical and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit: http://www.cwu.edu/hr/benefits-0
How To Apply
To apply for this position, you must complete the on-line application and attach:
A detailed cover letter clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting;
Resume including work history, education, training; and
Contact information for three professional references.
Screening Begins: May 10, 2018
**Priority will be given to applications received by the screening date. Incomplete applications will not be considered.
Please contact Human Resources at firstname.lastname@example.org or 509-963-1202 if you require technical assistance with the on-line application process.
Conditions of Employment
Prior to employment, final candidate(s) will be required to submit to a background check. All information obtained through background investigations will be strictly confidential and revealed only to those required to have access.
Located in historic Ellensburg, Washington, Central Washington University is a public four-year university. Home to over 10,000 students, Central has a commitment to hands-on learning and discovery, which takes students beyond the limits of the classroom and books. Central prepares students to become well-educated citizens who are ready for high-demand careers in the workforce and offers over 150 undergraduate majors as well as graduate studies programs and research. To prepare and enable students to succeed in a global economy, Central partners with over 30 colleges and universities around the world.CWU is an Affirmative Action/Equal Opportunity Employer/Title IX/Veteran/Disability Employer.