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Job Title: Help Desk Support Specialist
Reports To: Lead Help Desk Technician
Provide support to agency staff and programs, including hardware and software issues.
Configure and setup desktop computers for staff.
Basic LAN troubleshooting.
Basic Active Directory management.
Keep asset database current.
Maintain an organized workroom/stockroom
Document procedures/resolutions for uncommon issues.
Prioritize tasks accordingly.
Perform other duties as assigned.
Essential Skills and Experience:
Knowledge of, and experience working with, computers and related equipment
Must demonstrate competence by completing a hands-on diagnostic and repair exercises and by explaining how specific problem situations would be approached
Knowledge of, and experience with, using the Internet as a reference tool in solving computer problems, e.g. Google Groups, TechNet, and other vendor-specific forums
Experience troubleshooting standard software such as the Microsoft Office suite of programs and Windows operating systems, including editing the Windows registry
Knowledge and experience of general networking elements such as TCP/IP, DNS, DHCP
Knowledge and experience recognizing and removing malware
Ability to provide training and support to agency personnel
Ability to work in a cooperative and supportive manner with a variety of people who possess varying skill levels in person, over the telephone, and through email
Must be able to transport, lift, move and install various pieces of computer equipment (up to 70 pounds) in a variety of locations and configurations
Excellent written and verbal communication skills
Reporting to this Position: No one.
Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 70 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
About Anixter Center
ABOUT ANIXTER CENTER:
Anixter Center is one of the largest nonprofit organizations in the Chicago area serving people of all ages with disabilities and related challenges. Each year Anixter Center and its three divisions - CALOR, Chicago Hearing Society (CHS) and Lekotek - help more than 7,300 children, teens and adults by providing residential, educational, employment, socialization and health services.
What makes us truly unique are the array of services we offer plus our ability to help people at every stage of life—children, teens, young adults and older adults.
As the parent organization, Anixter Center itself provides a broad range of programs for those who have physical, developmental, cognitive, psychiatric or sensory disabilities. These Anixter Center programs include: a literacy program for adults with disabilities; 24-hour supervised residential homes; substance use disorder programs for those who are deaf; and employment programs to help people with disabilities find jobs.