The Anaheim Convention Center is seeking a Parking Supervisor to oversee the operational management and administration of Convention Center owned parking facilities (structures and surface lots) to ensure safe and efficient operation. Under the direction of the Parking Manager, the Parking Supervisor will assist with the preparation and monitoring of monthly variance and annual budget requests, make process improvement recommendations, help to create and enforce overall Parking Operational procedure, and the management of all parking fee revenues and historical data for future traffic management in and around the Convention Center operation.
Qualified Candidates must possess four (4) years of professional parking operation and/or traffic management supervisory experience. In addition, candidates must have completed high school education or obtained their GED.
Ideal candidates will possess:
Experience in parking/traffic management
Experience in supervision of staff
Experience in budgeting, historical, and financial analysis
Ability to exercise good judgment and professionalism
Excellent organization and time management skills
Excellent customer service skills
The Anaheim Convention Center reigns as the largest exhibit facility on the West Coast, having hosted such large, well-attended events as the Winter NAMM Show, Disney's D23 Expo and Natural Products Expo West. Originally opened in 1967, the ACC currently spans 53 acres and the offers 1.8 million square feet of function space and many dynamic features. The ACC completed its seventh expansion in Fall of 2017, providing an additional 200,000 square feet of flexible meeting space to our guests.
The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.
Plan, prioritize, assign, supervise, review, and participate in the work of staff responsible for providing parking services and activities within the assigned section of Parking Operations for the Anaheim Convention Center within the Convention/Sports and Entertainment Department.
Review, monitor, and adjust staffing levels to accommodate the parking needs of scheduled events; account for all staff hours; ensure that time sheets submitted are complete and accurate.
Participate in development and implementation of procedures and/or responsibilities in regards to members of the Parking Department and their individual job requirements, including Parking Attendants, Parking Cashiers, & Head Parking Cashiers
Serve as liaison to clients, contractors, vendors, Committees, management level employees and line-level staff for various parking and Convention Center operational needs.
Participate in the selection of part time parking staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.
This position assigns staff to review and prepare VIP entrance list(s); create and maintain event parking passes.
Monitor and maintain parking entry equipment by periodically inspecting and troubleshooting equipment malfunctions; contact relevant equipment vendors to repair equipment as needed.
Meet and coordinate with Anaheim Police Department (APD), Anaheim Traffic Management Center (TMC), local hotels, Disney, and other overflow parking facilities and lots in order to develop, coordinate, and implement traffic and parking plans for Anaheim Resort area events; and adjust plans and equipment as needed to maintain best street traffic flow and most convenient guest parking available.
Determine traffic control and parking needs; including the use of overhead traffic signage, parking lot opening and closing times, and overflow parking needs.
Assist in the development of truck-marshalling plans for event managers and decorators; meet with all involved parties to ensure accurate communication and implementation.
Manage daily accounting responsibilities by monitoring the parking vault, creating and reconciling Toll Reports, assisting with variance reporting, checking and balancing bank roll, depositing monies, and maintaining records and files.
Order supplies and equipment and monitor section purchases and purchase orders.
Participate in the preparation and administration of the program budget; submit budget recommendations; monitor expenditures.
Be on-call beyond standard business hours to respond to various emergency situations. Inclusive of evenings, weekends, and holidays as mandated by the various event schedules.
Walk Distances, climb stairs, and see and hear all types of traffic.
Lift or move up to 30 pounds frequently, and exert up to 50 pounds of force occasionally.
Perform related duties and responsibilities as required.
Experience and Education: Four (4) years of professional parking operation and/or traffic management supervisory experience supplemented by completion of the twelfth grade and college level course work in business administration, public administration, facilities management, traffic/transportation management, or a related field.
Knowledge of basic parking lot operations, traffic control and direction, and services relating to parking lot Programs/services
Knowledge of principles and practices of personnel management, scheduling, and training related to event parking needs
Knowledge of transportation policy, parking ordinances, and public safety
Knowledge of public administration and general business practices
Knowledge of mechanical, electrical, and structural building issues
Knowledge of contracts, accounting, and budgeting principles and administration to assist the Parking Manager
Knowledge of Cashier reconciliation procedures; including the handling of money
Knowledge of project management principles and the ability to coordinate projects
Knowledge of standard computer applications such as word processing, spreadsheet, excel, and email
Knowledge of parking entry equipment and mechanics (T2 or Parking soft preferred)
Knowledge of record keeping, letter writing, and basic report preparation
Ability to effectively supervise, lead, and train employees
Ability to recommend and implement goals, objectives, policies, and procedures
Ability to maintain accurate and complete records, files, and work schedules
Ability to prepare performance evaluations
Ability to troubleshoot and maintain parking entry and other computer related programs
Ability to remain calm and professional during difficult and/or emergency situations
Ability to ensure efficient and safe parking operations and environments for guests and staff
Ability to exercise sound judgment to be able to make decisions with broad impact
Ability to plan and organize work, manage priorities, and accomplish goals in a timely manner
Ability to communicate effectively both orally and in writing; including creating clear, accurate, and concise reports
Ability to perform basic math and arithmetic computations
Ability to establish and maintain effective working relationships with those contacted in the normal course of a work day
Ability to be on-call beyond standard business hours to include weekends, nights, and/or holidays as event needs require
Ability to be honest, maintain integrity, and responsibly manage City Resources
License/Certification Required: Possession of a valid California Driver's License by date of appointment.
IMPORTANT APPLICATION INFORMATION AND INSTRUCTION
Applications will be accepted until Monday, April 30, 2018at 5:00PM. Applicants are encouraged to apply early. Applications will not be accepted after this deadline.
The selection process may include, but is not limited to, a skills assessment and oral interview.
The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City.
Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application.
The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.
Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.
Internal Number: 2018-00097
About City of Anaheim
Anaheim is a full-service city supporting more than 358,000 residents, 20,000 businesses and 25 million annual visitors. The city provides public safety through the Anaheim Police Department and Anaheim Fire & Rescue, water and power service through Anaheim Public Utilities, parks, community centers, family services and libraries through Anaheim Community Services, neighborhood improvements through Anaheim Public Works and assistance for entrepreneurs, businesses and homeowners through the Anaheim Planning Department. Anaheim is a modern, diverse city with a proud history dating back to its 1857 founding. Anaheim is known worldwide as the home of the Disneyland Resort, including Walt Disney’s original Disneyland Park, as well as Angel Stadium of Anaheim and Angels Baseball, Honda Center and the Anaheim Ducks, and the Anaheim Convention Center, the larges on the West Coast. Anaheim’s thriving visitor industry and business community help support the city’s neighborhood and make Anaheim a great place to live, work and play.