Summary of Position: The Case Manager provides case management services to a caseload of up to 16 individuals and/or families in our Supportive Housing Program, with the goal of promoting self-sufficiency and stability.
Meets with assigned caseload of up to 16 individuals and/or families providing case management, support, life skills education, and connecting participants to community resources.
Maintains participant files and prepares reports and other documentation accurately and in a timely manner. Utilizes and enters client information into HMIS system
Maintains contact with other service providers and participates in planning and service coordination meetings as needed. Advocate to ensure participants receive fair and consistent services and public benefits to which they are entitled. Work with participants to enroll in public benefits to which they are entitled.
Develops working knowledge of community resources related to needs of individuals and families.
Works with local landlords and advocate for participants to help participants maintain housing
Teaches participants how to properly organize and maintain household, basic safety skills, routine home maintenance.
Teaches practical financial skills, including developing a household budget, paying bills in a timely manner, and opening and maintaining a bank account.
Works constructively in a team setting and builds relationships with other team members
Assists with coordination and facilitation of all Supportive Housing participant groups.
Assists with participant move-ins and apartment set-ups.
Transports participants to appointments as needed.
If working with families, maintains a relationship with children’s schools and attends IEP and other school meetings as needed.
Attends weekly and, as needed, team meetings and case review as well as monthly staff meetings.
Implements trauma informed care and harm reduction best practices.
Experience working with the homeless, those experiencing domestic violence, and clients impacted by trauma.
Valid Illinois Driver’s License and must be insurable under agency policy
Flexible schedule—able to work some evenings and weekends.
Able to work independently and with diverse populations and able to meet clients in their homes.
Good speaking, writing, and interpersonal skills.
Computer literacy in Microsoft Word and Excel and in client database usage.
English/Spanish bilingual preferred
Additional Salary Information: Competitive salary and benefits plan, including Paid Time Off (PTO), paid holidays, health, dental and life insurance options, short and long term disability coverage, as well as a 403(b) option.
Connections provides housing, employment, and supportive services to move individuals and families out of the shadow of homelessness. It works to end homelessness by preventing people from losing their homes, housing those who are homeless, and helping each client to reach the greatest possible level of self-sufficiency. Programs include re-housing, permanent supportive housing, education and emp...loyment, homelessness prevention, and health services for the homeless. Hilda’s Place is Connections’ transitional shelter. Our House is Connections’ residential program for young adults. Based in Evanston, Connections serves 31 communities in north suburban Cook County.