As part of the Office of Human Resources and the Learning & Development team for Development and Alumni Relations (DAR), provide program coordination, staff consultation, and administrative support for a range of learning and development and employee engagement activities. Act as the local administrator for the learning management system (e.g. maintain course catalog, monitor registrations, etc.) and employee engagement platform (e.g. vendor communications, reporting etc.), support solutions development and delivery, prepare materials and meeting rooms, communicate with participants and partners, and provide general support for the team. Assist with planning for specialty programs such as Rising to the Challenge Week and various retreats. Provide administrative support for members of the team to include office administration, budget and expense tracking and reconciliation, invoice processing, scheduling, correspondence, telephone coverage, and other responsibilities.
Report to the Sr. Associate Director for Learning & Development. Foster a collaborative team environment and a strong service-oriented culture that ensures operational excellence in service delivery.
Essential Duties and Responsibilities:
Act as the local administrator for the learning management system.
Update and maintain the DAR catalog in the system to include course descriptions and logistics, participant registrations, course completions, etc.
Update and maintain the DAR Training Calendar on DAR intranet.
Generate class interest and enrollment reports on a regular basis to inform scheduling and cancellation decisions. Keep instructors informed of course enrollment status; generate and distribute course rosters.
Support the development and delivery of learning and development solutions.
Produce and distribute session materials. Print, assemble, and organize participant materials. Compile facilitator materials and supplies. Deliver materials to meeting rooms.
Prepare meeting rooms (various locations) for sessions including moving and arranging tables and chairs, setting up flipcharts, setting up facilitator computer and projector. Prepare computer lab to include logging into computers, placing materials, etc. Manage any catering arrangements.
Address issues that may arise regarding room scheduling, participant communications, facilitator communications, room preparation, etc.
Serve as administrator for TINYpulse, the employee engagement platform. Generate reports, analyze data, update existing resources, and serve as point of contact for vendor.
Provide operational and administrative support for projects and services in the areas of organizational assessment, organization design, leadership development, team building, meeting design and facilitation, change management, coaching, and customized training.
Provide support for DAR-wide events with a learning component. Coordinate logistics, monitor registrations, accommodate special needs, and deliver other services. Create and manage event surveys; compile and report results.
Generate, organize, analyze, and report learning data for review and analysis by others.
May leverage other HR systems and support other HR processes as appropriate.
Triage a variety of inquiries and other incoming communications; independently handle or address these where feasible, redirect them to other resources where appropriate, and elevate them when needed.
Manage calendars for members of the team by scheduling meetings, travel, and registrations; use judgment to prioritize demands for time.
Utilize systems to process all departmental financial transactions (e.g. orders, invoices, travel reimbursements, check requests, etc.). Reconcile related statements and reports.
Monitor inventory of learning and office supplies. Replenish supplies and purchase new items as needed.
Recommend ideas that will improve program effectiveness and efficiency and also contribute to the success of the organization. Make continuous process and service improvements where appropriate.
High School Diploma/GED required. Associate's or Bachelor's degree preferred. Minimum of 3 years of related experience required. Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Special Knowledge, Skills, and Abilities:
Ability to manage multiple tasks and prioritize work effectively.
Proficient in Microsoft Office and Adobe Professional.
Collaborate and work effectively with individuals and teams at all levels of the organization.
Solid verbal and written communication skills.
Ability to analyze and report data from in-house databases and LMS.
Learning Management Systems and SAP knowledge preferred.
Must be able to move tables and chairs to meet various classroom configuration requirements. This includes bending to unlock wheel locks. Must be able to lift and carry up to 10 pounds to transport classroom materials to various JH locations.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130... years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Baltimore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.