Under supervision of the Transportation Services Manager, enforces Santa Clara Universities parking rules and regulations; interacts with the public in regard to enforcement issues and general information matters, and performs related duties as assigned. Parking Control Officer is responsible for routine parking enforcement functions, such as issuing standard citations and patrolling lots and structures. An incumbent is expected to become increasingly knowledgeable of procedures and practices pertaining to the campus and parking enforcement and to carry out assignments with increasing autonomy and accountability.
Essential Duties and Responsibilities
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the class.
1. Enforces parking rules and regulations; patrols lots on foot, bicycle or in vehicle; identifies parking control illegalities and determines, writes and/or issues citations or warnings in accordance with the Universities rules and regulations and the Memorandum of Understanding with the City of Santa Clara Police Department. May assist and coordinate with Campus Safety Services, the fire department or other law enforcement or public safety agencies as necessary.
2. Interacts intensively with University faculty, staff, student and the public on an ongoing basis; receives, listens to and skillfully handles parking inquiries and complaints; educates the public regarding parking permit requirements and citations; responds to questions and concerns or refers complaints and requests to supervisor or other departments as warranted.
3. Requests supervisor's assistance, guidance and/or intervention as needed and provides clear, concise documentation and explanation; as necessary.
4. Inspects parking enforcement equipment and vehicles, notifies supervisor of malfunction or disrepair that require service, identifies curb repainting and signage needs and recommends resolution to supervisor; cleans vehicles.
5. Other duties as assigned.
Provides Work Direction
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and stand; walk or ride a bicycle long distances; drive a vehicle; talk and hear, both in person and by radio; use hands to finger, handle, feel or operate equipment; engage in repetitive movements of hands and wrists; reach with hands and arms; stoop, bend, kneel and crouch and occasionally lift or move up to twenty-five pounds.
While performing the duties of this class, the incumbent is regularly required to use written and oral communication skills; analyze and solve problems; use math; observe people and situations; read and interpret data, information and instruments; learn and apply new skills; work with constant interruptions; and interact with the public, some of whom may be dissatisfied, quarrelsome and/or abusive.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee frequently works in outdoor weather conditions in or near moving and/or heavy traffic. The incumbent is regularly exposed to fumes or airborne particles and loud or prolonged noise levels and occasionally works near moving mechanical parts.
Knowledge of Santa Clara University parking rules and regulations, terminology and techniques to operate two-way radios.
Interpret, apply, explain and enforce parking rules and regulations
Exercise sound judgment within established guidelines and supervisory direction
Analyze situations and determine appropriate course of action
Prepare clear and concise correspondence; establish and maintain effective working relationships with staff, public and other governmental agencies
Communicate effectively both orally and in writing; prepare and maintain clear, concise and accurate documentation
Education and/or Experience
High School Diploma or Equivalent
A valid California Class C driver's license.
Ability to obtain PC-832 P.O.S.T. certification.
Applicants are required to undergo a criminal records and credit history background check prior to employment.
Santa Clara University, a comprehensive Jesuit, Catholic university located in California's Silicon Valley, offers its more than 8,000 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus master's, Ph.D., and law degrees. Distinguished nationally by the fourth-highest graduation rate among all U.S. master's universities, California's oldest operating higher-education institution demonstrates faith-inspired values of ethics and social justice.