Current advanced first aid certification or EMT certification desirable.
Exceptional communication skills in speaking to visitors, patients, the general public and MMC staff.Communicate effectively and in a courteous and tactful manner.
Demonstrate competency in body mechanics and transferring people in and out of vehicles.
Appropriate physical ability to lift and assist patients and visitors when necessary.
Ability to work independently and as part of the Greeter team.
Have a valid driver's license.
Must be able to work flexible hours and understands work may be performed in adverse weather conditions.
Reports to the Director of Loss Prevention and Security.
May receive direction from other MMC managers as it relates to the specific programs within the facility.
AGE OF PATIENTS SERVED:No clinical contact with patients.
Supports the Munson Medical Center mission, recognizing that patients are our #1 priority.
Embraces the Relationship Based Care model as core values, including:
·Caring for Self
·Caring for Colleagues
·Caring for Patients and Families
Supports Munson Medical Center's Safety and Security plans.Demonstrates knowledge in areas concerning the safety of employees, patients and visitors in accordance with Joint Commission standards and MIOSHA regulations.
Uses effective customer service/interpersonal skills at all times.Promotes patient safety at every opportunity.
Acknowledges safety is self-responsibility.Knows the physical requirements of the job and works within these guidelines.Performs job duties safely at all times, utilizing learned body mechanics and transferring/lifting techniques.Plans actions to promote safety.Reports any unsafe situation/equipment according to hospital procedure.
1.Assists visitors, patients and the general public at the front entrance to MMC.
2.Aids patients and visitors with complete and accurate directions to all MMC areas.
3.Performs patient's transfers to and from vehicles and wheelchairs.
4.Coordinates vehicular traffic at the circle drive to the front entrance and keeps traffic moving at all times in the pick-up and drop-off area.
5.Monitors handicap parking spaces for unauthorized vehicles.
6.Ensures the immediate area is a safe & clean environment.Responsible for removal of snow and debris in the patient entry areas.
7.Interacts with Patient Escorts and Patient Access staff on a regular basis to facilitate admittance and discharge of patients, bags and/or carts of patient flowers and belongings.
8.Assists Patient Registration by notifying them when a patient needs to be registered, or informs them that the patient has a driver that will be arriving as soon as they have parked the car.Verify that the patient is pre-registered for outpatient surgery before escorting them to the proper area.If a patient escort is unavailable, take the patient to the proper location.
9.Separates wheelchairs for proper locations, i.e. ED, MPB, OP Admitting, etc.
10.Communicate with the Information Desk to facilitate patient pick-ups when they are discharged.
11.Drives the courtesy shuttle and ensures that patients/visitors are transported to their appropriate destinations, i.e. parking area to/from hospital front entrance and/or Munson Manor in a courteous and safe manner.
12.Performs other duties and responsibilities as assigned.